Freshservice and Zoho Sprints are competing products in IT service and project management. Zoho Sprints seems to have the upper hand in agile project management with its specialized features. Freshservice is preferable for robust IT service management.
Features: Freshservice offers service desk capabilities, automation, and integration options to boost IT support efficiency. Its knowledge base assists in resolving incidents promptly. Zoho Sprints provides agile project management tools, sprint planning, task management, and collaboration features, making it ideal for agile teams.
Ease of Deployment and Customer Service: Freshservice offers user-friendly deployment and customization suitable for enterprises of various sizes and supports complex IT environments with extensive integration flexibility and comprehensive customer service. Zoho Sprints comes with simple cloud-based deployment, suitable for agile teams, and offers responsive customer service.
Pricing and ROI: Freshservice pricing reflects its feature-rich offerings, delivering competitive ROI for IT support-focused organizations. Zoho Sprints cost-effective pricing appeals to agile teams, providing high ROI through efficient project tracking. While Freshservice may have a higher price, its features make it a worthwhile investment for IT service-focused enterprises.
| Product | Market Share (%) |
|---|---|
| Freshservice | 1.6% |
| Zoho Sprints | 0.7% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Zoho Sprints is a tool that helps agile teams plan and track their work. It is simple and clutter-free, letting you put all your focus on building the best possible product.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
