Freshservice and Zesty are competing in the IT service management space. Freshservice shows better pricing and support satisfaction, while Zesty's features appeal to those valuing advanced capabilities.
Features: Freshservice has robust automation, a modern ticketing system, and comprehensive asset management, perfect for efficient workflows. Zesty offers advanced analytics, cloud integration, and scalability, suitable for growth-focused, data-driven organizations.
Ease of Deployment and Customer Service: Freshservice provides easy navigation and responsive customer support for smooth implementation. Zesty has flexible deployment options but may require more support due to its complexity.
Pricing and ROI: Freshservice offers competitive pricing with rapid ROI, appealing to budget-conscious businesses. Zesty requires a higher initial investment, with extensive capabilities providing long-term value for those willing to invest in advanced functions.
| Product | Market Share (%) |
|---|---|
| Freshservice | 0.5% |
| Zesty | 0.5% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Zesty offers scalable solutions that empower businesses to optimize their digital presence efficiently. Designed for dynamic online environments, Zesty integrates seamlessly, enhancing digital content management with versatile tools.
Zesty focuses on providing an adaptive content management experience for professionals seeking optimization in web content publishing. Known for its intuitive interfaces and robust architecture, Zesty allows effortless website management, content personalization, and SEO enhancements. With Zesty, businesses can efficiently curate digital content, ensuring swift loading times and superior user engagement. Its extensible features enable integration across different platforms, ensuring streamlined workflow management and enhanced data-driven decision-making.
What are the key features of Zesty?Industries such as eCommerce, healthcare, and media have successfully implemented Zesty to streamline digital operations. For eCommerce, Zesty facilitates rapid product content updates, while healthcare sectors utilize it for managing patient information and media outlets employ it for real-time news publishing.
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