Freshservice vs Zesty comparison

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Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Zesty are competing in the IT service management space. Freshservice shows better pricing and support satisfaction, while Zesty's features appeal to those valuing advanced capabilities.

Features: Freshservice has robust automation, a modern ticketing system, and comprehensive asset management, perfect for efficient workflows. Zesty offers advanced analytics, cloud integration, and scalability, suitable for growth-focused, data-driven organizations.

Ease of Deployment and Customer Service: Freshservice provides easy navigation and responsive customer support for smooth implementation. Zesty has flexible deployment options but may require more support due to its complexity.

Pricing and ROI: Freshservice offers competitive pricing with rapid ROI, appealing to budget-conscious businesses. Zesty requires a higher initial investment, with extensive capabilities providing long-term value for those willing to invest in advanced functions.

To learn more, read our detailed Freshservice vs. Zesty Report (Updated: June 2026).

Freshservice vs. Zesty

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Zesty

Ranking in Cloud Management

16th

Average Rating

8.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Cost Management (12th)

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. The mindshare of Zesty is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
Zesty	1.0%
Other	97.8%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Srinivas Rayudu

Director at Zensa Technologies

Managing complex onboarding has been challenging but automated cost optimization delivers strong savings

Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process. I would deduct one point for this aspect since everything else is fine. A specific example of where the learning curve caused issues is when we introduced Zesty to our new development team, which struggled to understand the platform while working on a project related to AI and ML. Our system architects explained how Zesty works, but I believe a more proactive approach to training and foundational data could help teams be more self-sufficient and less reliant on internal support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution’s timely automated triggers increase our IT team’s productivity."

"What it's allowed us to do is bring everyone in our department into the journey of customer experience and customer service."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Depending on the size of your organization, is pretty standard and useful."

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

More Freshservice pros

"The turnkey aspect of Zesty is very valuable."

"Zesty has positively impacted our organization by providing a good return on investment, with a total reported percentage of savings around 40 to 50%."

"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."

"I think Zesty is a really useful tool, it is really quick, it is really powerful, they are always improving it, and the customer service is flawless."

"From a metrics perspective, Zesty reduced our Kubernetes infrastructure spend by about 24% in the first six months, we also cut wasted storage costs by roughly 18% and improved saving plan utilization by around 12%, and on the operational side, we saved roughly 40 to 50 hours a month in manual cloud cost tuning."

Cons

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"It's still a new product, so there are some areas that are a little frustrating."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"Freshservice could improve the integration with Microsoft Outlook."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

More Freshservice cons

"The biggest area for improvement is still reporting depth."

"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."

"Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process."

"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."

"It would be really useful if Zesty had more code snippets that were easy to use, an easier library instead of their documentation, and something that provided an automated finish to insert code so it could give you code hints."

Pricing and Cost Advice

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The pricing is reasonable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice pricing and cost advice

"The solution’s pricing is reasonable."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Financial Services Firm

15%

Manufacturing Company

11%

Comms Service Provider

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

What is your experience regarding pricing and costs for Zesty?

My experience with pricing, setup cost, and licensing was great, as we had a great account manager that we did not have to query too much about it. The free one was nearly good enough to start with...

What needs improvement with Zesty?

I find myself using the online editor the most often, and what would be better is if you could have multiple windows open to work in, something like an actual program rather than having to shift be...

What is your primary use case for Zesty?

My main use case for Zesty is the CMS. For our corporate website, my team uses Zesty's CMS to allow users from any point in the company to upload content, add posts, add pages, and promote the comp...

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Product Reports

Freshservice

Download Freshservice product report

Download Zesty product report

Also Known As

Flint

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Zesty offers scalable solutions that empower businesses to optimize their digital presence efficiently. Designed for dynamic online environments, Zesty integrates seamlessly, enhancing digital content management with versatile tools.

Zesty focuses on providing an adaptive content management experience for professionals seeking optimization in web content publishing. Known for its intuitive interfaces and robust architecture, Zesty allows effortless website management, content personalization, and SEO enhancements. With Zesty, businesses can efficiently curate digital content, ensuring swift loading times and superior user engagement. Its extensible features enable integration across different platforms, ensuring streamlined workflow management and enhanced data-driven decision-making.

What are the key features of Zesty?

Content Management: Easy-to-navigate CMS for efficient content updates.
SEO Tools: Built-in SEO analytics to boost online visibility.
Personalization: Customizable options for tailored content delivery.
Integration Capabilities: Links seamlessly with third-party applications.

What benefits should users consider?

Improved Efficiency: Streamlined processes reduce time spent managing content.
Enhanced Visibility: Advanced SEO ensures greater reach.
Increased Engagement: Personalized content fosters user interaction.
Cost-Effectiveness: Optimizes resources resulting in reduced operational costs.

Industries such as eCommerce, healthcare, and media have successfully implemented Zesty to streamline digital operations. For eCommerce, Zesty facilitates rapid product content updates, while healthcare sectors utilize it for managing patient information and media outlets employ it for real-time news publishing.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Walkme, Wiz, Gong, Grubhub, Singular

Freshservice vs. Zesty