Freshservice vs Zesty comparison

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Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Zesty are competing in the IT service management space. Freshservice shows better pricing and support satisfaction, while Zesty's features appeal to those valuing advanced capabilities.

Features: Freshservice has robust automation, a modern ticketing system, and comprehensive asset management, perfect for efficient workflows. Zesty offers advanced analytics, cloud integration, and scalability, suitable for growth-focused, data-driven organizations.

Ease of Deployment and Customer Service: Freshservice provides easy navigation and responsive customer support for smooth implementation. Zesty has flexible deployment options but may require more support due to its complexity.

Pricing and ROI: Freshservice offers competitive pricing with rapid ROI, appealing to budget-conscious businesses. Zesty requires a higher initial investment, with extensive capabilities providing long-term value for those willing to invest in advanced functions.

To learn more, read our detailed Freshservice vs. Zesty Report (Updated: September 2026).

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Freshservice vs. Zesty

September 2026

Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Zesty

Ranking in Cloud Management

31st

Average Rating

8.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Cost Management (20th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. The mindshare of Zesty is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
Zesty	1.0%
Other	97.7%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Srinivas Rayudu

Director at Zensa Technologies

Managing complex onboarding has been challenging but automated cost optimization delivers strong savings

Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process. I would deduct one point for this aspect since everything else is fine. A specific example of where the learning curve caused issues is when we introduced Zesty to our new development team, which struggled to understand the platform while working on a project related to AI and ML. Our system architects explained how Zesty works, but I believe a more proactive approach to training and foundational data could help teams be more self-sufficient and less reliant on internal support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."

"It is a stable solution. My company hasn't faced any problems with the solution."

"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."

"It's very handy and very easy to use."

"The solution’s timely automated triggers increase our IT team’s productivity."

"The solution has been stable."

"We find its ability to track what's going on with each request very valuable."

"With Freshservice in place, we have reversed the trend of creating tickets."

More Freshservice pros

"The turnkey aspect of Zesty is very valuable."

"Zesty has positively impacted our organization by providing a good return on investment, with a total reported percentage of savings around 40 to 50%."

"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."

"I think Zesty is a really useful tool, it is really quick, it is really powerful, they are always improving it, and the customer service is flawless."

"From a metrics perspective, Zesty reduced our Kubernetes infrastructure spend by about 24% in the first six months, we also cut wasted storage costs by roughly 18% and improved saving plan utilization by around 12%, and on the operational side, we saved roughly 40 to 50 hours a month in manual cloud cost tuning."

Cons

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"While we're just starting with project management, I foresee some limitations with it two or three years down the line."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"Not integrated with Google."

More Freshservice cons

"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."

"The biggest area for improvement is still reporting depth."

"It would be really useful if Zesty had more code snippets that were easy to use, an easier library instead of their documentation, and something that provided an automated finish to insert code so it could give you code hints."

"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."

"Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process."

Pricing and Cost Advice

"Freshservice price is competitive, it is not more than other solutions on the market."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Compared to other tools, Freshservice is affordable."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

More Freshservice pricing and cost advice

"The solution’s pricing is reasonable."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Financial Services Firm

13%

Comms Service Provider

12%

Manufacturing Company

11%

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

What is your experience regarding pricing and costs for Zesty?

My experience with pricing, setup cost, and licensing was great, as we had a great account manager that we did not have to query too much about it. The free one was nearly good enough to start with...

What needs improvement with Zesty?

I find myself using the online editor the most often, and what would be better is if you could have multiple windows open to work in, something like an actual program rather than having to shift be...

What is your primary use case for Zesty?

My main use case for Zesty is the CMS. For our corporate website, my team uses Zesty's CMS to allow users from any point in the company to upload content, add posts, add pages, and promote the comp...

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Product Reports

Download Freshservice product report

Freshservice

October 2026

Download Zesty product report

September 2026

Also Known As

Flint

No data available

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Zesty offers scalable solutions that empower businesses to optimize their digital presence efficiently. Designed for dynamic online environments, Zesty integrates seamlessly, enhancing digital content management with versatile tools.

Zesty focuses on providing an adaptive content management experience for professionals seeking optimization in web content publishing. Known for its intuitive interfaces and robust architecture, Zesty allows effortless website management, content personalization, and SEO enhancements. With Zesty, businesses can efficiently curate digital content, ensuring swift loading times and superior user engagement. Its extensible features enable integration across different platforms, ensuring streamlined workflow management and enhanced data-driven decision-making.

What are the key features of Zesty?

Content Management: Easy-to-navigate CMS for efficient content updates.
SEO Tools: Built-in SEO analytics to boost online visibility.
Personalization: Customizable options for tailored content delivery.
Integration Capabilities: Links seamlessly with third-party applications.

What benefits should users consider?

Improved Efficiency: Streamlined processes reduce time spent managing content.
Enhanced Visibility: Advanced SEO ensures greater reach.
Increased Engagement: Personalized content fosters user interaction.
Cost-Effectiveness: Optimizes resources resulting in reduced operational costs.

Industries such as eCommerce, healthcare, and media have successfully implemented Zesty to streamline digital operations. For eCommerce, Zesty facilitates rapid product content updates, while healthcare sectors utilize it for managing patient information and media outlets employ it for real-time news publishing.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Walkme, Wiz, Gong, Grubhub, Singular