Freshservice vs Zesty comparison

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Zesty is used for optimizing cloud infrastructure costs, automating resource scaling, providing real-time visibility into spending, and managing unused resources efficiently. It helps maintain budget control while scaling operations, making cloud deployment cost-effective.

Zesty offers a comprehensive approach to cloud cost management, focusing on real-time optimization, resource scaling automation, and spending visibility. Designed to reduce wastage and ensure efficient cloud operations, it integrates seamlessly with existing systems, providing detailed analytics and actionable insights. Users find Zesty's intuitive dashboard and effective cost-saving tools instrumental in maintaining budget control. However, improvements are needed in performance speed, functionality, and support responsiveness. Limited customization options and insufficient onboarding resources also present challenges for new users.

• Real-time optimization: Continuously adjusts resources to minimize costs.
• Automated resource management: Scales resources automatically based on demand.
• Intuitive dashboard: Offers user-friendly interface for easy monitoring and management.
• Detailed analytics: Provides insights into spending and resource usage.
• Seamless integration: Fits smoothly with existing systems without disruption.
• Scalability: Supports efficient resource allocation as operations expand.
• Customer support: Available for assistance, although sometimes noted as unresponsive.

• Cost reduction: Significant savings by minimizing unnecessary cloud expenses.
• Efficiency: Automation reduces manual intervention and improves resource management.
• Budget control: Enhanced visibility into spending helps maintain financial oversight.
• Time savings: Streamlined operations free up time for other strategic tasks.
• Improved scalability: Supports growth without compromising performance or costs.

Zesty is implemented across industries that demand efficient cloud cost management and resource optimization. For tech companies, it streamlines scalability and supports rapid growth without ballooning costs. Financial services use it for budget control and to maintain operational efficiency. Educational institutions benefit from its ability to manage large-scale deployments economically. Each industry finds Zesty's automation and analytics crucial for staying competitive and maintaining lean operations.