Freshservice vs Zesty comparison

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Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Zesty are competing in the IT service management space. Freshservice shows better pricing and support satisfaction, while Zesty's features appeal to those valuing advanced capabilities.

Features: Freshservice has robust automation, a modern ticketing system, and comprehensive asset management, perfect for efficient workflows. Zesty offers advanced analytics, cloud integration, and scalability, suitable for growth-focused, data-driven organizations.

Ease of Deployment and Customer Service: Freshservice provides easy navigation and responsive customer support for smooth implementation. Zesty has flexible deployment options but may require more support due to its complexity.

Pricing and ROI: Freshservice offers competitive pricing with rapid ROI, appealing to budget-conscious businesses. Zesty requires a higher initial investment, with extensive capabilities providing long-term value for those willing to invest in advanced functions.

To learn more, read our detailed Freshservice vs. Zesty Report (Updated: August 2026).

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Freshservice vs. Zesty

August 2026

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Zesty

Ranking in Cloud Management

17th

Average Rating

8.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Cost Management (15th)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of Freshservice is 1.3%, up from 0.4% compared to the previous year. The mindshare of Zesty is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
Zesty	1.0%
Other	97.7%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Srinivas Rayudu

Director at Zensa Technologies

Managing complex onboarding has been challenging but automated cost optimization delivers strong savings

Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process. I would deduct one point for this aspect since everything else is fine. A specific example of where the learning curve caused issues is when we introduced Zesty to our new development team, which struggled to understand the platform while working on a project related to AI and ML. Our system architects explained how Zesty works, but I believe a more proactive approach to training and foundational data could help teams be more self-sufficient and less reliant on internal support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Depending on the size of your organization, is pretty standard and useful."

"It's very handy and very easy to use."

"The solution has been stable."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The product is loaded with all the features you need."

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"I would recommend this solution to others because it is good and the price is reasonable."

More Freshservice pros

"The turnkey aspect of Zesty is very valuable."

"I think Zesty is a really useful tool, it is really quick, it is really powerful, they are always improving it, and the customer service is flawless."

"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."

"Zesty has positively impacted our organization by providing a good return on investment, with a total reported percentage of savings around 40 to 50%."

"From a metrics perspective, Zesty reduced our Kubernetes infrastructure spend by about 24% in the first six months, we also cut wasted storage costs by roughly 18% and improved saving plan utilization by around 12%, and on the operational side, we saved roughly 40 to 50 hours a month in manual cloud cost tuning."

Cons

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"The chat portal is not that great."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"Their analytics need improvement."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

More Freshservice cons

"The biggest area for improvement is still reporting depth."

"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."

"It would be really useful if Zesty had more code snippets that were easy to use, an easier library instead of their documentation, and something that provided an automated finish to insert code so it could give you code hints."

"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."

"Zesty is a good solution; however, the learning curve can be complex for new users without a solid tech background, posing a challenge in training and the initial setup process."

Pricing and Cost Advice

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"We're basically paying about $100 USD per agent per month."

"The solution has an annual licensing model."

"Our licensing fee for Freshservice is $2,500 a year."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

More Freshservice pricing and cost advice

"The solution’s pricing is reasonable."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Financial Services Firm

14%

Comms Service Provider

11%

Manufacturing Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

What is your experience regarding pricing and costs for Zesty?

My experience with pricing, setup cost, and licensing was great, as we had a great account manager that we did not have to query too much about it. The free one was nearly good enough to start with...

What needs improvement with Zesty?

I find myself using the online editor the most often, and what would be better is if you could have multiple windows open to work in, something like an actual program rather than having to shift be...

What is your primary use case for Zesty?

My main use case for Zesty is the CMS. For our corporate website, my team uses Zesty's CMS to allow users from any point in the company to upload content, add posts, add pages, and promote the comp...

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Compared 7% of the time

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Product Reports

Download Freshservice product report

Freshservice

August 2026

Download Zesty product report

July 2026

Also Known As

Flint

No data available

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Zesty offers scalable solutions that empower businesses to optimize their digital presence efficiently. Designed for dynamic online environments, Zesty integrates seamlessly, enhancing digital content management with versatile tools.

Zesty focuses on providing an adaptive content management experience for professionals seeking optimization in web content publishing. Known for its intuitive interfaces and robust architecture, Zesty allows effortless website management, content personalization, and SEO enhancements. With Zesty, businesses can efficiently curate digital content, ensuring swift loading times and superior user engagement. Its extensible features enable integration across different platforms, ensuring streamlined workflow management and enhanced data-driven decision-making.

What are the key features of Zesty?

Content Management: Easy-to-navigate CMS for efficient content updates.
SEO Tools: Built-in SEO analytics to boost online visibility.
Personalization: Customizable options for tailored content delivery.
Integration Capabilities: Links seamlessly with third-party applications.

What benefits should users consider?

Improved Efficiency: Streamlined processes reduce time spent managing content.
Enhanced Visibility: Advanced SEO ensures greater reach.
Increased Engagement: Personalized content fosters user interaction.
Cost-Effectiveness: Optimizes resources resulting in reduced operational costs.

Industries such as eCommerce, healthcare, and media have successfully implemented Zesty to streamline digital operations. For eCommerce, Zesty facilitates rapid product content updates, while healthcare sectors utilize it for managing patient information and media outlets employ it for real-time news publishing.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Walkme, Wiz, Gong, Grubhub, Singular