We performed a comparison between Freshservice and Oracle Primavera Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has been stable."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"It allowed the development team to concentrate on the client’s requirements instead."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"I like Primavera's planning capabilities."
"The most valuable feature of Oracle Primavera Portfolio Management is accuracy."
"The solution's tech support is good."
"The ability to streamline the process of obtaining signatures from our contractors is valuable."
"Oracle Primavera Portfolio Management is a well-engineered product from an IT perspective."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The round robin ticketing feature that they have is not ideal."
"We'd like better integration with other products."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"Primavera could be better integrated with other products, and it needs more cost management features."
"The solution's user interface is an area with shortcomings that need improvement."
"The scalability has room for improvement."
"They should work on integrating the solution with ERP."
"The reporting could improve project management. We need multiple source reports. If someone is new to the support it has a steep learning curve."
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Freshservice is ranked 10th in Project Management Software with 29 reviews while Oracle Primavera Portfolio Management is ranked 11th in Project Portfolio Management with 6 reviews. Freshservice is rated 8.0, while Oracle Primavera Portfolio Management is rated 7.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Oracle Primavera Portfolio Management writes "It helps us track progress and results". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Oracle Primavera Portfolio Management is most compared with Microsoft Project Server, JIRA Portfolio, EcoSys, Broadcom Clarity and LoadSpring SpringBoard Cloud Portal. See our Freshservice vs. Oracle Primavera Portfolio Management report.
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