Find out what your peers are saying about Canonical, Confluent, Kali Linux and others in AWS Marketplace.
Freshdesk Omni provides a comprehensive customer support experience by integrating multiple communication channels into one platform. Designed for businesses aiming to streamline support operations, it allows teams to work more efficiently and improve customer satisfaction.
With Freshdesk Omni, companies gain the ability to manage customer interactions across email, chat, social media, and phone from a single interface. It enhances team collaboration by splitting tickets, adding notes, and setting up workflows that automate repetitive tasks. Its robust analytics and reporting capabilities offer insights into support operations, enabling data-driven decisions.
What are the key features of Freshdesk Omni?Freshdesk Omni's implementation varies across industries, offering customized solutions for sectors like e-commerce for managing high volumes of queries, healthcare for secure patient communications, and finance for robust data integration, ensuring compliance and efficient customer management.
Vodia PBX software turns mobile phones, laptops, tablets, PCs and standard VoIP phones into clients all of your employees can use for their communication needs.
Vodia PBX software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use from anywhere, anytime.
Even calls forwarded from a desk phone are identified on individual devices. These calls
remain separate from employees’ private numbers.
Define office hours when employees can receive calls on their mobile devices.
With Vodia PBX software, your company data remains on your server, not on your employees’ devices. Data such as call records, text messages and address book entries aren’t stored in client devices. If an employee leaves the company, the data stays with your organization.
Vodia PBX software is equipped for integration with hospitality systems and CRMs such as HubSpot and SalesForce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR).
Multimedia messaging is a powerful communications tool. Vodia PBX software supports multimedia messaging from employee smartphones. The user front end includes an instant message tool, so users can send messages within the PBX through the web interface.
We monitor all AWS Marketplace reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
