Floww.ai vs Zendesk comparison

Floww.ai and Zendesk are both solutions in the CRM category. Floww.ai is ranked #128, while Zendesk is ranked #18 with an average rating of 7.4. Floww.ai holds a 0.4% mindshare in CRM, compared to Zendesk’s 1.2% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.

Floww.ai

204 Views
204 Comparison Views

Zendesk

Read 61 Zendesk reviews

3,619 Views
832 Comparison Views

93% willing to recommend

Floww.ai

Zendesk

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Floww.ai and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2025).

Buyer's Guide

CRM

September 2025

Download the complete report

Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Floww.ai

Ranking in CRM

128th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in CRM

18th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th), Help Desk Software (8th), IT Service Management (ITSM) (7th), Sales Force Automation (8th), Reporting (14th), Knowledge Management Software (4th), Community Platforms (2nd)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Floww.ai is 0.4%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 1.2%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Zendesk	1.2%
Floww.ai	0.4%
Other	98.4%

CRM

Featured Reviews

Use Floww.ai?

Share your opinion

JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

869,785 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Manufacturing Company

Performing Arts

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	11

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

See all answers

What needs improvement with Zendesk Support?

I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.

See all answers

Comparisons

No data available

ServiceNow vs Zendesk

Compared 13% of the time

JIRA Service Management vs Zendesk

Compared 6% of the time

Freshservice vs Zendesk

Compared 5% of the time

BMC Helix ITSM vs Zendesk

Compared 4% of the time

PagerDuty Operations Cloud vs Zendesk

Compared 4% of the time

More Zendesk Competitors

Product Reports

Buyer's Guide

CRM

September 2025

Download Floww.ai product report

Buyer's Guide

Zendesk

September 2025

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Floww.ai is a productivity and efficiency-enhancing platform trusted by users for streamlining workflow management and automating repetitive tasks.

With its user-friendly interface and customizable workflows, it offers flexibility to meet specific requirements. The analytics feature provides valuable insights and performance monitoring.

Floww.ai's tailored solutions and seamless integration with various tools and platforms optimize operations and enable efficient workflow management.

Floww.ai

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

1. ABN AMRO 2. Accenture 3. AIG 4. Amadeus 5. Aon 6. Atos 7. AXA 8. BNP Paribas 9. Citi 10. Cisco 11. CocaCola 12. Colgate Palmolive 13. Credit Suisse 14. Danone 15. Deloitte 16. Deutsche Bank 17. Eni 18. EY 19. FedEx 20. GE 21. GlaxoSmithKline 22. Google 23. Henkel 24. HSBC 25. IBM 26. ING 27. Johnson Johnson 28. KPMG

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: September 2025.

DOWNLOAD NOW

869,785 professionals have used our research since 2012.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.