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Express for Energy Data Insights is a fully managed, pay-as-you-go, metered, as-a-Service AWS Marketplace fulfillment model for AWS’ Energy Data Insights (“EDI”) distribution for the OSDU® Data Platform. Fulfillment options include Platform-as-a-Service (into customer-provided AWS accounts) or Software-as-a-Service (into AWS accounts provided by Express for Energy Data Insights). Express for EDI allows customers to easily launch multiple instances of the OSDU Data Platform using the fulfillment method and fulfillment parameters that they choose. EDI data platform offerings include dedicated and multi-tenant variants to cover common customer use cases. Express for EDI includes easy-to-use portals, consoles, and user interfaces that allow customers to launch new EDI data platform instances, view their current instance subscriptions, manage updates, administer and manage each EDI data platform instance, and use a management console to interact with OSDU APIs.
Freshdesk Omni provides a comprehensive customer support experience by integrating multiple communication channels into one platform. Designed for businesses aiming to streamline support operations, it allows teams to work more efficiently and improve customer satisfaction.
With Freshdesk Omni, companies gain the ability to manage customer interactions across email, chat, social media, and phone from a single interface. It enhances team collaboration by splitting tickets, adding notes, and setting up workflows that automate repetitive tasks. Its robust analytics and reporting capabilities offer insights into support operations, enabling data-driven decisions.
What are the key features of Freshdesk Omni?Freshdesk Omni's implementation varies across industries, offering customized solutions for sectors like e-commerce for managing high volumes of queries, healthcare for secure patient communications, and finance for robust data integration, ensuring compliance and efficient customer management.
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