Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
With more than 30 years of experience, Softworks is one of the top providers of Workforce Management Software. Our mission is to provide cutting-edge technology, a measurable return on investment and exceptional customer service.
Our powerful workforce management systems address just about any workforce challenge across all major industries. By offering a complete solution for all your workforce needs, we aim to simplify, automate, and streamline the process of managing your workforce.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
