Evolve IP Unified Contact Center vs West Unified Communications as a Service comparison

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Executive Summary

We performed a comparison between Evolve IP Unified Contact Center and West Unified Communications as a Service based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Ranking
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12
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10
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7
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Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
765,234 professionals have used our research since 2012.
Comparisons
Also Known As
Evolve Unified Contact Center
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West
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Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

West Unified Communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It's about ending confusion, obsolescence and complexity for everyone. It Improves customer interactions with highly scalable cloud contact center solutions. It enhances enterprise audio, video & web interactions for greater productivity at lower cost through Conferencing & Collaboration solutions.
Sample Customers
BP Business Solutions, Ogletree
Sentara Healthcare, Vanderbilt Medical Center, St. Elizabeth Physicians
Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
765,234 professionals have used our research since 2012.

Evolve IP Unified Contact Center is ranked 16th in Contact Center as a Service (CCaaS) while West Unified Communications as a Service is ranked 20th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while West Unified Communications as a Service is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas West Unified Communications as a Service is most compared with .

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.