ELMA 365 vs Salesforce Essentials comparison

ELMA BPM and Salesforce are both solutions in the CRM category. ELMA BPM is ranked #53, while Salesforce is ranked #15 with an average rating of 8.0. ELMA BPM holds a 0.4% mindshare in CRM, compared to Salesforce’s 0.4% mindshare. Additionally, 92% of Salesforce users are willing to recommend the solution.

ELMA 365

Read 1 ELMA 365 review

504 Views
141 Comparison Views

0% willing to recommend

Salesforce Essentials

Read 14 Salesforce Essentials reviews

284 Views
278 Comparison Views

92% willing to recommend

ELMA 365

Salesforce Essentials

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ELMA 365 and Salesforce Essentials based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: August 2025).

Buyer's Guide

CRM

August 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ELMA 365

Ranking in CRM

53rd

Average Rating

0.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (41st), Robotic Process Automation (RPA) (59th)

Salesforce Essentials

Ranking in CRM

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of ELMA 365 is 0.4%, up from 0.3% compared to the previous year. The mindshare of Salesforce Essentials is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

PhuocTran

Senior Customer Success Manager at Precio Fishbone Vietnam

A great ERP for medium and even small businesses

If one has experience in the ERP market, big brands like Microsoft require a lot of money over other platforms like Odoo. We can implement an on-premise model for some enterprise customers because it gives privacy and security. For other customers, we provide the cloud version. Currently, we recommend customers implement the ERP platform on the cloud environment because of the flexibility and scaling. I recommend that customers invest in a solution with the possibility of scaling in the future while providing many functions and features out of the box. In many ERPs we provide, although we would recommend ELMA as a default option for medium and even enterprise customers, they need bigger brands. ELMA 365 should be the second or third option for customers right now. I rate ELMA 365 a ten out of ten.

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Srini-Dhanaraj

Founder & CEO at imfine.club

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics."

"The solution is very scalable and flexible. It can be customized as per the business need."

"I've found the product's basic AI functionalities, such as predictive analytics and workflow automation useful for optimizing processes and improving productivity."

"Salesforce Essentials is a reliable and powerful application."

"We use Salesforce Essentials for everything we do on the sales side."

"I can download the data to Excel, create tables, and do whatever I want. I am very comfortable with the tool's mobile application. Its main benefit is transparency because I can share it with representatives."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"The combination of product and service are exceptional."

"High availability is really important for us when getting our reports as a vendor."

More Salesforce Essentials pros

Cons

"Customers want improved productivity."

"The solution could be cheaper."

"Salesforce Essentials does not contain domain-specific solutions."

"The solution needs to be more user-friendly. It's difficult for a senior to track leads when a salesperson uploads leads. The solution should also improve its integration capabilities."

"Less integration would be better. It should work independently."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"Salesforce should encourage new users by offering smaller license packages, such as packages for three or two users."

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"Areas that could be improved or upgraded in the next release include analytics, automation capabilities, and stability."

More Salesforce Essentials cons

Pricing and Cost Advice

"I rate the solution's pricing a five out of ten."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"The tool is moderately priced."

"The pricing is a bit on the expensive side."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"I rate Salesforce Essentials' pricing an eight out of ten."

"It's a perpetual license, and the subscription can be expensive."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"We chose quarterly payments."

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Top Industries

By visitors reading reviews

Computer Software Company

37%

Financial Services Firm

28%

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ELMA 365?

A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics.

See all answers

What is your experience regarding pricing and costs for ELMA 365?

I rate the solution's pricing a five out of ten. It's not so cheap and not so expensive.

See all answers

What needs improvement with ELMA 365?

Our customers mention three main topics when they review our product. The first point of improvement is the cost, the second one is they want improved productivity, and the last point would be cent...

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

We use a limited number of automated workflows in Salesforce Essentials. The workflows we implement are designed to make sales teams' lives easier when executing certain tasks. Instead of requiring...

See all answers

Comparisons

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Compared 19% of the time

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Compared 18% of the time

WorkFusion vs ELMA 365

Compared 16% of the time

Studio Creatio vs ELMA 365

Compared 12% of the time

More ELMA 365 Competitors

No data available

Product Reports

Buyer's Guide

CRM

August 2025

Download ELMA 365 product report

Buyer's Guide

Salesforce Essentials

July 2025

Download Salesforce Essentials product report

Also Known As

ELMA BPM

No data available

Overview

What is ELMA 365?

ELMA 365 is a low-code BPM platform that helps businesses accelerate digital transformation and innovate faster. With ELMA365 you can deliver enterprise-grade apps and automate processes with little to no coding.

ELMA 365 Applications

ELMA 365 integrated applications cover all your business needs:

• Sales & Customer Relationship Management (CRM);

• Content and Document Management (ECM);

• Project Management;

• Robotic Process Automation (RPA)

and more.

The BPM app allows non-technical users to effortlessly create even the most complex business processes. Drag-and-drop process designer provides simplicity for modelling and accelerates the implementation of changes. Built-in monitoring tools help find bottlenecks and improve overall company’s performance.

The CRM app introduces a holistic approach to customer relationships management and sales. The whole process is automated and managed from the lead acquisition to closed deal, including processing of documentation and post-sale service.

The ECM app facilitates document management and electronic data exchange, all powered by a BPM engine.

The Projects app helps employees plan and control project activities, communicate, stay within budget and on schedule.

The RPA app prevents human errors and speeds up the working process by delegating routine tasks to software robots.

ELMA BPM

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

Air Astana, GS Nanotech, Kapital Bank, Mriya Resort & SPA, Obninskorgsintez, VestaBank, pwc, Zarubezhneft, lockobank, Rosatom

Information Not Available

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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