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Eaton PredictPulse vs Rackwise DCiM comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Eaton PredictPulse
Average Rating
9.2
Number of Reviews
10
Ranking in other categories
Data Center Monitoring (1st)
Rackwise DCiM
Average Rating
2.0
Reviews Sentiment
2.8
Number of Reviews
1
Ranking in other categories
Data Center Infrastructure Management (17th)
 

Mindshare comparison

While both are Data Center Management solutions, they serve different purposes. Eaton PredictPulse is designed for Data Center Monitoring and holds a mindshare of 11.4%, up 9.6% compared to last year.
Rackwise DCiM, on the other hand, focuses on Data Center Infrastructure Management, holds 2.1% mindshare, up 0.5% since last year.
Data Center Monitoring Market Share Distribution
ProductMarket Share (%)
Eaton PredictPulse11.4%
Raritan Power IQ30.0%
Avocent Data Center Manager14.3%
Other44.3%
Data Center Monitoring
Data Center Infrastructure Management Market Share Distribution
ProductMarket Share (%)
Rackwise DCiM2.1%
Dell OpenManage Enterprise13.4%
Lenovo XClarity Administrator12.1%
Other72.4%
Data Center Infrastructure Management
 

Featured Reviews

reviewer1737621 - PeerSpot reviewer
You can look at your policy in real-time and get an alert that tells you exactly where you are dropping
PredictPulse's reporting capabilities are pretty good. I like the web interface in PredictPulse. You can look at your policy in real-time and get an alert that tells you exactly where you are dropping power and if you're on bypass or not. If a module has gone bad, it tells you precisely what module and your risk capability. The PredictPulse usage gateway is pretty informative and gives you many options. We use the PredictPulse interface for alerts, and it sends out remote notifications almost immediately after detecting any abnormalities. We get text and email alerts whenever something happens. It costs because we pay for 24-hour monitoring. They also send us emails almost at the same time, so we don't really need to use the mobile app.
DM
Horrible support for a product that can be improved in every way possible
This solution could be improved in every way possible. First, support is horrible at its best, and non-existent at its worst. Stencil updates, for example, can take up to one year before you even see anything. The vendor is all supportive when you are looking to purchase the product. However, once you have the software, they make ghosts even look real. The core product was last updated in 2013. It uses a cobbled together Excel spreadsheet as a database, mixed in with poorly developed and outdated Visio layouts and stencils. Don't expect it to work well with anything that's not Internet Explorer, not to mention the hesitations and IE crashes that come from the horrible coding.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged."
"The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure."
"PredictPulse tells me stuff like, "Hey, this room's too hot," that's going to kill my UPS. That's going to shut this thing down. It might prevent a power outage. Right there, that one's not quite as critical, but you're talking, if they go down, tens of thousands at a minimum of loss. So, it pays for itself by having the ability to know without having to walk out there all the time and look at it, because people will get busy, then they won't do their rounds and stuff getting missed. With PredictPulse, it doesn't get missed."
"The most valuable feature is the instant notification, remotely via email, of any change in the status of the UPS, which is important. The UPS's provide critical control functions, such as emergency lighting and operation of emergency communications for passengers, and operation of critical radio systems which are needed for communication between Metro and the local Sheriff department."
"I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage."
"PredictPulse saved us time by helping to avoid downtime and other problems. It would take 20 minutes to an hour to try to figure out the problem, whereas we immediately knew where the problem was with the help of PredictPulse. It easily saves us hundreds of man-hours just for that downtime. For production, we did have production lost and that could be in the thousands to possibly millions of dollars."
"Event Viewer saves me a lot of time when getting everything ready for our fire insurance rating inspection, once every seven to eight years."
"You can also program a report at the frequency you choose — I chose a monthly frequency — and get a report from each unit describing the average performance throughout that time period. That's very critical because we can use that as a maintenance tool to monitor the health of the unit."
"The only features that we have found valuable are related to rack elevation and layout, where it has the ability to build rack elevations."
 

Cons

"They have redone the monthly report to make them easier to read through."
"Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any."
"I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated... Maybe they could provide a more secure messaging system."
"We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. And I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something?"
"We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined."
"I don't have problems with Eaton products, except that they're proprietary."
"I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on."
"I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me."
"It uses a cobbled together Excel spreadsheet as a database, mixed in with poorly developed and outdated Visio layouts and stencils."
 

Pricing and Cost Advice

"In order to give us the latest, greatest version of PredictPulse, Eaton had to give us new cards on our UPS systems. Eaton provided the cards and had our technician install them at no cost to us."
"Eaton was only one who offered to let us try it out for free. Right now, we are not paying anything for it, so the return on investment is great."
"It is saving our organization around $10,000 a month."
"It's part of our service contracts, so it's not broken down as a separate line item."
"We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price."
"We have bought all of the features of PredictPulse because each of them serves a different purpose for us."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
27%
Computer Software Company
22%
Government
16%
University
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
No data available
 

Comparisons

No data available
 

Also Known As

PredictPulse
No data available
 

Overview

 

Sample Customers

Information Not Available
salesforce.com, Verio, Lilly, AAA, Acxiom, metroPCS, Kelly services, Bae systems, Christian Dior, CDM, Iron Mountain, Telstra, Mentor Graphics