Dynamics 365 Sales vs Pipeliner CRM comparison

Microsoft and Pipeliner CRM are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while Pipeliner CRM is ranked #57. Microsoft holds a 0.4% mindshare in CRM, compared to Pipeliner CRM’s 0.5% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution.

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

392 Views
392 Comparison Views

100% willing to recommend

Pipeliner CRM

300 Views
300 Comparison Views

Dynamics 365 Sales

Pipeliner CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Dynamics 365 Sales and Pipeliner CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2025).

Buyer's Guide

CRM

September 2025

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Helped 867,836 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipeliner CRM

Ranking in CRM

57th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Sales Force Automation (23rd)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pipeliner CRM is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Dynamics 365 Sales	0.4%
Pipeliner CRM	0.5%
Other	99.1%

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

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What needs improvement with Dynamics 365 Sales?

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...

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What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

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Comparisons

SAP CRM vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

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Product Reports

Buyer's Guide

Dynamics 365 Sales

September 2025

Download Dynamics 365 Sales product report

Buyer's Guide

CRM

September 2025

Download Pipeliner CRM product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Pipeliner CRM includes 5 basic powerful components, all in a single view: Activity Stream, Target Overview, Notifications, Suggestions and Business Overview. Along with Pipeliner's advanced filtering and profiling tools, Navigator immediately helps sales reps and sales management cut out the noise, easily navigate complexity and focus immediately on what is most important.

Pipeliner CRM

Sample Customers

Information Not Available

Seasonal Impact Contracting, MTN Business, Tensator, Hunt Big Sales, Tiger, Stimme.at, evolutionplan Systemhaus, Juniper Systems, Gefen, Quest RMG, ManpowerGroup, Whole Harvest

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: September 2025.

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