Find out what your peers are saying about monday.com, Atlassian, Microsoft and others in Project Management Software.
DevRev integrates development and customer support to streamline the process from code to customer. Its features enhance collaboration and efficiency, offering a unique approach for tech teams.
DevRev bridges the gap between developers and customer-facing teams. Designed for modern developers, it supports agile methodologies while providing customer insights directly into the development process. With its focus on unifying customer conversations with code development, DevRev fosters collaboration and rapid iteration, allowing teams to respond to feedback in real time. Its integration capabilities make it adaptable for tech environments aiming to enhance teamwork and efficiency.
What are the most valuable features of DevRev?DevRev's implementation shines in tech-driven industries. Businesses leveraging agile methodologies benefit from its seamless connectivity of development and support channels. Its capacity to synchronize codebase and customer interaction makes it particularly advantageous for software firms aiming to reduce lead times and improve client engagement.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
