The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.
Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.
The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.
At HCL, we also realize that modern day organizations grapple with the challenges of Managed Print Services (MPS) and Field Service Management - optimizing printer fleets and creating field service support capabilities across the globe. In order to address issues pertaining to Managed Print Services, we have entered into a comprehensive strategic partnership with Xerox. HCL’s expertise in infrastructure management combines with Xerox’s best-in-class imaging printing technology, going beyond Managed Print Services and delivering Managed Content Services (MCS). Our solution incorporates rigorous processes, a phased implementation strategy, and innovative technology. Organizations will benefit from proactive and intelligent support, reduced waste, and automated paper-based processes.
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