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CustomerMatrix vs OpenText Legal Knowledge Management comparison

CustomerMatrix and OpenText are both solutions in the Indexing and Search category. CustomerMatrix is ranked #24, while OpenText is ranked #17. CustomerMatrix holds a 0.4% mindshare in IS, compared to OpenText’s 0.5% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution.
CustomerMatrix
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  • 42 Comparison Views
OpenText Legal Knowledge Ma...
Read 1 OpenText Legal Knowledge Management review
  • 134 Views
  • 94 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

CustomerMatrix and OpenText Legal Knowledge Management compete in customer and legal knowledge management. CustomerMatrix leads with strengths in analytics and integration, while OpenText excels in legal knowledge management.

Features: CustomerMatrix provides automation, predictive analytics, and integration with CRM systems to boost customer engagement. OpenText Legal Knowledge Management is known for document management, search capabilities, and streamlining legal research.

Ease of Deployment and Customer Service: OpenText offers deployment models with training for legal professionals ensuring smooth onboarding. CustomerMatrix allows faster, more agile deployment. OpenText has extensive customer service, while CustomerMatrix is noted for deployment flexibility.

Pricing and ROI: CustomerMatrix is competitively priced, focusing on quick ROI through customer insights. OpenText, with higher initial setup costs, delivers ROI by enhancing legal document management.

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Buyer's Guide
Indexing and Search
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CustomerMatrix
Ranking in Indexing and Search
24th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
OpenText Legal Knowledge Ma...
Ranking in Indexing and Search
17th
Average Rating
10.0
Reviews Sentiment
6.5
Number of Reviews
1
Ranking in other categories
Knowledge Management Software (31st)
 

Mindshare comparison

As of July 2025, in the Indexing and Search category, the mindshare of CustomerMatrix is 0.4%, down from 0.9% compared to the previous year. The mindshare of OpenText Legal Knowledge Management is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search
 

Featured Reviews

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reviewer1719999 - PeerSpot reviewer
Frequent updates, highly stable, and robust
We have had thousands of users, the solution is highly scalable. We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.
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Comparisons

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Product Reports

Buyer's Guide
Indexing and Search
June 2025
CustomerMatrix reportDownload CustomerMatrix product report
Buyer's Guide
Indexing and Search
June 2025
OpenText Legal Knowledge Management reportDownload OpenText Legal Knowledge Management product report
 

Also Known As

Polyspot
No data available
 

Overview

PolySpot Enterprise Search is a search and browsing solution that offers users a full overview of information from multiple sources, stored both within and outside the company.
CustomerMatrix

OpenText Legal Knowledge Management offers a comprehensive solution for effectively managing legal information, empowering professionals with streamlined access and enhanced decision-making capabilities.

This platform enhances information governance by centralizing legal data, enabling efficient retrieval and storage. It provides a collaborative environment that supports legal teams in managing case files and resources, facilitating seamless knowledge sharing. The integration capabilities ensure smooth workflows and elevate productivity standards for legal departments.

What are the key features of OpenText Legal Knowledge Management?
  • Centralized Repository: Securely store and manage legal documents in one location.
  • Collaboration Tools: Enhance team communication with shared access and editing capabilities.
  • Advanced Search: Quickly retrieve relevant documents and cases using powerful search functions.
  • Integration: Seamlessly connects with existing legal and business applications.
What benefits should users expect when evaluating OpenText Legal Knowledge Management?
  • Increased Efficiency: Streamlined processes that save valuable time.
  • Improved Decision-Making: Access comprehensive data for informed legal strategies.
  • Cost Reduction: Optimize resource use and reduce document handling costs.
  • Enhanced Team Collaboration: Facilitate better workflow with integrated communication.

OpenText Legal Knowledge Management is implemented across industries like finance and healthcare, providing expertise in accessing critical legal documents while ensuring compliance and regulatory standards are met. Its versatility allows adaptation to industry-specific requirements, making it a valuable tool for diverse legal environments.

OpenText
 

Sample Customers

Allianz, BNP Paribas, Vinci, EADS, Jacobs
Hyatt
Buyer's Guide
Indexing and Search
June 2025
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