Comodo CRM vs Oracle Fusion Service comparison

Xcitium and Oracle are both solutions in the CRM category. Xcitium is ranked #115, while Oracle is ranked #11 with an average rating of 8.1. Xcitium holds a 0.1% mindshare in CRM, compared to Oracle’s 1.5% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Comodo CRM

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73 Comparison Views

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,057 Views
655 Comparison Views

91% willing to recommend

Comodo CRM

Oracle Fusion Service

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Comodo CRM and Oracle Fusion Service based on real PeerSpot user reviews.

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Buyer's Guide

CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comodo CRM

Ranking in CRM

115th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Fusion Service

Ranking in CRM

11th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Comodo CRM is 0.1%, down from 0.1% compared to the previous year. The mindshare of Oracle Fusion Service is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

10%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

No data available

Siebel CRM vs Oracle Fusion Service

Compared 21% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 16% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 9% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

July 2025

Download Comodo CRM product report

Buyer's Guide

Oracle Fusion Service

July 2025

Download Oracle Fusion Service product report

Also Known As

Comodo Customer Relationship Management

Oracle Service Cloud, Oracle RightNow

Overview

With a robust Free CRM such as the Comodo Customer Relationship Management Software, you can manage both the business operations and customers interactions simultaneously. It will help you to track and organize existing customer base. The ultimate aim of Free CRM software is to establish a healthy relationship with customers so that they keep coming back- returning customers.

Xcitium

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

76Bits, Convey2Web, Marly Computers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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864,574 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.