Clarity SM vs Xurrent comparison

Broadcom and Xurrent are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #26, while Xurrent is ranked #16 with an average rating of 8.0. Broadcom holds a 1.2% mindshare in ISM, compared to Xurrent’s 1.2% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

813 Views
634 Comparison Views

85% willing to recommend

Xurrent

Read 4 Xurrent reviews

503 Views
503 Comparison Views

100% willing to recommend

Clarity SM

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

Clarity SM and Xurrent compete in the technology solutions market, with Xurrent having an advantage due to its advanced features that justify its higher price point.

Features: Clarity SM offers intuitive dashboard navigation, customizable reporting, and a comprehensive support model. Xurrent provides advanced analytics, seamless integration, and enhanced insights, giving it an edge in analytical capabilities.

Ease of Deployment and Customer Service: Clarity SM is known for straightforward setup and comprehensive support that enables swift implementation. Xurrent uses a flexible cloud-based deployment model that might take more configuration time but offers versatility.

Pricing and ROI: Clarity SM provides a cost-effective setup with rapid ROI, appealing to budget-conscious buyers. Xurrent, despite its higher setup cost, offers substantial long-term financial benefits from its advanced features.

To learn more, read our detailed Clarity SM vs. Xurrent Report (Updated: July 2025).

Buyer's Guide

Clarity SM vs. Xurrent

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (24th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.2%, up from 1.1% compared to the previous year. The mindshare of Xurrent is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."

"It is easy to tell what needs fixing and the priority of things."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

"We are benefiting by being able to put time to what our technicians are doing."

"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."

"Time sheets are a powerful tool."

"It has a good GUI interface."

More Clarity SM pros

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

Cons

"The UI needs to be upgraded."

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."

"If I had to choose, it would be more around the user interface than the mobile experience."

More Clarity SM cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

Pricing and Cost Advice

"Pricing is simple, as it’s per concurrent analysts."

"The solution is quite reasonable compared to other solutions in the market."

"I don't see anyone other than large companies being able to afford this system."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The pricing is expensive."

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Top Industries

By visitors reading reviews

Performing Arts

12%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

21%

Government

Energy/Utilities Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 53% of the time

JIRA Service Management vs Clarity SM

Compared 47% of the time

More Clarity SM Competitors

ServiceNow vs Xurrent

Compared 63% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 23% of the time

Freshservice vs Xurrent

Compared 14% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

Clarity SM

August 2025

Download Clarity SM product report

Buyer's Guide

Xurrent

July 2025

Download Xurrent product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

4me

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Information Not Available

Buyer's Guide

Clarity SM vs. Xurrent

July 2025

Free Report: Clarity SM vs. Xurrent

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