Clarity SM vs Xurrent comparison

Broadcom and Xurrent are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #23, while Xurrent is ranked #17 with an average rating of 8.0. Broadcom holds a 1.6% mindshare in ISM, compared to Xurrent’s 1.3% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,652 Views
1,206 Comparison Views

85% willing to recommend

Xurrent

Read 4 Xurrent reviews

771 Views
763 Comparison Views

100% willing to recommend

Clarity SM

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 26, 2025

Clarity SM and Xurrent compete in the tech market, each with unique solutions. Clarity SM is more budget-friendly with pricing and support advantages, while Xurrent's superior features justify its cost.

Features: Clarity SM is reliable, customizable, and meets the needs of businesses seeking tailored solutions. Xurrent offers advanced analytics, extensive integration options, and comprehensive data insights.

Ease of Deployment and Customer Service: Clarity SM has a straightforward deployment process and personalized support for a smooth transition. Xurrent has a complex deployment process that might need additional resources but provides responsive customer service to address challenges.

Pricing and ROI: Clarity SM offers a low setup cost, maximizing ROI for budget-conscious buyers. Xurrent requires a higher initial investment but provides substantial long-term value through its enhanced capabilities.

To learn more, read our detailed Clarity SM vs. Xurrent Report (Updated: December 2025).

Buyer's Guide

Clarity SM vs. Xurrent

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (25th)

Xurrent

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.6%, up from 1.2% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Xurrent	1.3%
Clarity SM	1.6%
Other	97.1%

IT Service Management (ITSM)

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."

"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."

"It is the most stable product in the market."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

More Clarity SM pros

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"I like their request management as well as their project management."

"It offers a comprehensive set of features without requiring additional payments for each feature."

Cons

"The interface for the users is a bit old-fashioned and not user-friendly."

"I would like to see the API cleaned up."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."

"The SDM administration and customisation needS deep information about architecture and vendor support continuously."

"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

More Clarity SM cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

Pricing and Cost Advice

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I think pricing of this model is suitable for growing corporations."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Media Company

10%

Performing Arts

10%

Manufacturing Company

Computer Software Company

16%

Healthcare Company

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

What is your primary use case for 4me?

The solution is used for enterprise management.

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 22% of the time

ServiceNow vs Clarity SM

Compared 12% of the time

Vision Helpdesk vs Clarity SM

Compared 8% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 6% of the time

SCSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

ServiceNow vs Xurrent

Compared 41% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 20% of the time

SysAid vs Xurrent

Compared 9% of the time

Freshservice vs Xurrent

Compared 8% of the time

HaloITSM vs Xurrent

Compared 7% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

Clarity SM

January 2026

Download Clarity SM product report

Buyer's Guide

Xurrent

January 2026

Download Xurrent product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

4me

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Information Not Available

Buyer's Guide

Clarity SM vs. Xurrent

December 2025

Free Report: Clarity SM vs. Xurrent

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