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Cisco UCM vs ShoreTel Mobility comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCM
Ranking in Mobile Communication Gateways
1st
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ShoreTel Mobility
Ranking in Mobile Communication Gateways
3rd
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Mobile Communication Gateways category, the mindshare of Cisco UCM is 34.2%, down from 36.8% compared to the previous year. The mindshare of ShoreTel Mobility is 13.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Communication Gateways
 

Featured Reviews

Pervez Roy - PeerSpot reviewer
Useful and comprehensive server product but needs a lot of effort to set up
The remote profile setup and features could be improved I've been using this solution for ten years. UCM is very stable. The scalability is good. My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket. Neutral The initial…
it_user157479 - PeerSpot reviewer
It has helped outside sales reps stay connected with simple transfers from customer service.
When users are out of the office they can maintain full ShoreTel functionality. It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number. 5+ years
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Use our free recommendation engine to learn which Mobile Communication Gateways solutions are best for your needs.
857,028 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
No data available
 

Also Known As

UCM
No data available
 

Overview

 

Sample Customers

IBM, Microsoft, Apple, Amazon, Google, Facebook, Cisco Systems, Intel, Oracle, HP Inc., Dell Technologies, Verizon Communications, AT&T, Comcast, Time Warner, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telefonica, Deutsche Telekom, Nokia, Ericsson, Samsung Electronics, LG Electronics, Sony, Panasonic, Siemens, General Electric, Ford Motor Company, Toyota Motor Corporation
ZK Research
Find out what your peers are saying about Cisco UCM vs. ShoreTel Mobility and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.