I am not satisfied with the customized dashboard because there are many things that Microsoft could improve with their dashboards. Microsoft needs to work on the dashboard part for the CRM especially. The implementation partner should improve because in my organization, the company that implemented Microsoft Dynamics 365 CRM has not done a good job. Microsoft should know about their end customers, how they are doing, and what issues they are facing. Regarding integration with Office 365 and other Microsoft products, the Dynamics integration is good; there's no loophole between the connections. We are not using LinkedIn integration. Microsoft should have keen observation about their end customers, not just their partners. There are many partners globally, such as Gold partners or Platinum partners, and not everyone is accurate while implementing Microsoft Dynamics CRM. Microsoft should observe how end customers are using their product and provide tutorials so customers can communicate their needs to vendors or third-party partners. Connecting with end customers is necessary.
