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CA Process Automation vs Comindware Tracker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Comindware Tracker
Ranking in Process Automation
41st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (50th)
 

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of Comindware Tracker is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

SJ
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"​It was easy to set up my team with access credentials to their files.​"
"This solution can be useful for tracking the different stages of projects and the people working on them."
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"Low code development."
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
 

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Make some of the features more open source that way developers can have more flexibility."
"I would like them to offer a one-time payment plan that one can choose."
"This solution lacks API integration with some popular websites."
"The initial setup seemed a bit complex, and there is no great documentation."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"If your organization has only a few team members then this tool is not suitable."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"The initial setup can be quite slow and finicky."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"This solution has a very lost cost."
"Great value for the money."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"The price is so reasonable."
"Price per user works for me when they do not count my clients, which fill forms."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. Comindware Tracker and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.