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Cross-Enterprise Application Performance Management vs OpenText Business Process Monitoring comparison

Broadcom and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #49 with an average rating of 7.0, while OpenText is ranked #30 with an average rating of 9.0. Broadcom holds a 0.0% mindshare in APM, compared to OpenText’s 0.1% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
OpenText Business Process M...
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100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Cross-Enterprise Application Performance Management compete in the business process optimization and application performance management category. Cross-Enterprise Application Performance Management seems to have the upper hand due to its superior features and real-time monitoring capabilities.

What features are offered by OpenText Business Process Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Business Process Monitoring offers effective integration with various systems, detailed process insights, and user-friendly interface. Cross-Enterprise Application Performance Management provides comprehensive monitoring features, real-time performance tracking, and extensive analytics capabilities.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Business Process Monitoring needs better reporting functionalities, improved user navigation, and enhanced customization. Cross-Enterprise Application Performance Management requires more intuitive administrative controls, better customization options, and less complex setup procedures.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Business Process Monitoring is straightforward to deploy but needs better customer support. Cross-Enterprise Application Performance Management has a more complex setup but benefits from robust customer service.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Business Process Monitoring is perceived as more cost-effective with quicker ROI. Cross-Enterprise Application Performance Management is more expensive but delivers greater long-term value due to its advanced features.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. OpenText Business Process Monitoring Report (Updated: June 2025).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Business Process Monitoring
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.0%, up from 0.0% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
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Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All solutions from Broadcom are very easy to install."
"The technical support and documentation are quite good."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
 

Cons

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"The solution should offer better integration with other tools from a service management perspective."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
"On a three-year license package, it was a good deal."
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Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
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What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
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What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
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What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
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What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
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Comparisons

No data available
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Dynatrace vs OpenText Business Process Monitoring
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText
 

Sample Customers

NIIT Technologies, Cetip Safeguards
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Business Process Monitoring
June 2025
Free Report: Cross-Enterprise Application Performance Management vs. OpenText Business Process Monitoring
Find out what your peers are saying about Cross-Enterprise Application Performance Management vs. OpenText Business Process Monitoring and other solutions. Updated: June 2025.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.