Bold360 vs Comm100 Live Chat comparison

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35 views|21 comparisons
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91 views|60 comparisons
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Top Answer:The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside.
Top Answer:The system's stability could use an upgrade, it has a tendency to glitch sometimes.
Top Answer:I mainly use Comm100 for live chat between users.
Ranking
12th
out of 23 in Live Chat
Views
35
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 23 in Live Chat
Views
91
Comparisons
60
Reviews
1
Average Words per Review
175
Rating
8.0
Comparisons
Also Known As
BoldChat
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Overview
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

From front-line marketing and sales to service and support, Comm100 helps brands to exceed customer expectation through efficient and personalized engagements that close the gap between question and answer. Over 6,500 organizations worldwide use Comm100 including Rackspace, Stanford University and Canadian Blood Services. Learn more at www.comm100.com/.

Sample Customers
The North Face, Vodafone, Intuit
Rackspace, Stanford University, Canadian Blood Services, IBM, Fitbit

Bold360 is ranked 12th in Live Chat while Comm100 Live Chat is ranked 5th in Live Chat with 2 reviews. Bold360 is rated 0.0, while Comm100 Live Chat is rated 9.0. On the other hand, the top reviewer of Comm100 Live Chat writes "Great monitoring and chat features". Bold360 is most compared with , whereas Comm100 Live Chat is most compared with .

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