Board vs Zendesk comparison

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Board

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Executive SummaryUpdated on Mar 4, 2025

Board and Zendesk are products competing in the domains of business intelligence and customer service management, respectively. Zendesk seems to have the upper hand in features, appealing to users who value its comprehensive tools over Board's pricing advantage.

Features: Board's valuable features include data analytics capabilities, customized reporting, and integrated business planning. Zendesk offers multichannel support, automation, and workflow management.

Room for Improvement: Board could improve in simplifying its implementation process, enhancing user interface usability, and integrating real-time collaboration features. Zendesk may benefit from refining its customization options, improving data migration processes, and expanding integration capabilities.

Ease of Deployment and Customer Service: Board requires a tailored approach for deployment due to its complexity but offers available support. Zendesk provides a straightforward deployment model with robust customer service, making it more accessible due to its simplicity and support mechanisms.

Pricing and ROI: Board presents a flexible pricing model but with a higher initial setup cost that might delay ROI. Zendesk features a competitive pricing structure offering a quicker ROI thanks to its ease of use and rapid implementation, appealing to those seeking budget efficiency.

To learn more, read our detailed Board vs. Zendesk Report (Updated: July 2025).

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Board vs. Zendesk

July 2025

Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.8

Organizations save time and reduce costs with Board's efficiency, enhancing ERP integration and streamlining municipal processes.

Sentiment score

6.7

Zendesk enhances organizational efficiency and productivity, reducing costs despite licensing fees, with varied but significant financial benefits.

It's hard for me to gauge the monetary benefits, but the time saved in budgeting and forecasting processes indicates a definite bonus.

For more quotes and insights, download the Board report

Manager, Software Delivery at a financial services firm with 10,001+ employees

No quotes available

For more quotes and insights, download the Zendesk report

Customer Service

Sentiment score

7.4

Board's customer service is praised for responsiveness and reliability, despite occasional communication issues, contributing to positive user experiences.

Sentiment score

6.3

Zendesk excels in responsiveness and issue resolution, though reliance on documentation may delay human support replies.

As long as I go through my account manager, I receive very good support.

For more quotes and insights, download the Board report

Manager, Software Delivery at a financial services firm with 10,001+ employees

Their support team from Zendesk is excellent, similar to what you have in Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

The technical support provided by Zendesk has been very satisfactory.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Scalability Issues

Sentiment score

7.4

Board efficiently manages scaling, offering flexibility and robust data processing, though some face scalability issues with larger Windows client data.

Sentiment score

7.4

Zendesk scales well for various team sizes; praised for customization, integration, though challenges include data backup and departmental customization.

No quotes available

For more quotes and insights, download the Board report

Zendesk can scale from very small companies to very large ones.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The scalability of Zendesk is still in the same range as Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

Stability Issues

Sentiment score

7.1

Users generally find the platform stable, with occasional issues mostly due to user error or integration challenges.

Sentiment score

7.7

Zendesk is stable and reliable, despite occasional outages, making it ideal for small businesses and startups globally.

Board's stability is excellent, with uptime around ninety-nine point nine percent, and I have not experienced any issues.

For more quotes and insights, download the Board report

Manager, Software Delivery at a financial services firm with 10,001+ employees

The stability has been quite reliable.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Room For Improvement

Board needs improvements in integration, user experience, data handling, and performance to optimize functionality and accessibility.

Zendesk users face challenges with interface clumsiness, slow performance, customization, integration, and pricing, affecting overall usability and efficiency.

If the design isn't right, the flexibility of Board can negatively impact performance.

For more quotes and insights, download the Board report

Manager, Software Delivery at a financial services firm with 10,001+ employees

There could be improvements in integration, which can be achieved with APIs or tools like Zapier.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Setup Cost

Board offers flexible pricing, valued for cost-benefit despite being pricier than competitors; partner support is essential during implementation.

Zendesk pricing varies, perceived as high, but offers value and flexibility; negotiation advised for larger teams to optimize costs.

No quotes available

For more quotes and insights, download the Board report

It is not the cheapest solution nor the most expensive, but it provides value for money.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Valuable Features

Board provides a comprehensive platform for customization, reporting, data analysis, security, and diverse functionalities with minimal IT involvement.

Zendesk offers user-friendly integration, robust features, and valuable tools, enhancing efficiency and streamlining customer support processes effectively.

Our budgeting and forecasting processes support around three hundred twenty users who would otherwise rely on Excel, making Board invaluable for saving time.

For more quotes and insights, download the Board report

Manager, Software Delivery at a financial services firm with 10,001+ employees

It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The benefits I have seen from using Zendesk include faster response times.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

Categories and Ranking

Board

Ranking in Reporting

16th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

BI (Business Intelligence) Tools (20th), Business Performance Management (8th)

Zendesk

Ranking in Reporting

19th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (24th), Help Desk Software (11th), IT Service Management (ITSM) (11th), Sales Force Automation (11th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of Board is 0.9%, up from 0.5% compared to the previous year. The mindshare of Zendesk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

Wiboon Thabsuwan

Senior Consultant at IMD Company Limited

Easy to use and requires less time to learn or understand its features

I think the product is good in terms of ease of use. The interface looks really nice and very easy to use. Every command appears in the icon. It looks like you don't have to understand everything about the command. You do not necessarily have to know more, or I would say that there is less time for our study about the products. Functionality-wise, it is quite easy to use and requires less time to understand or learn about the product. I am a software vendor, so I do not use the tool myself. I use it for my clients. My clients mostly use it for budgeting and timing purposes. I would say that's really less maintenance at all because they can do everything by themselves. It is good in terms of ease of use.

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Automating customer support with advanced AI capabilities and seamless communication

CEO at Etcetera Networks

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

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865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Retailer

Computer Software Company

22%

Manufacturing Company

Educational Organization

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Board better than Anaplan as a Business Intelligence (BI) solution?

We've had several FP&A departments include Anaplan in their analytics discussions, and while BI information IS generated, the focus is generally on compiling input from various sources and simu...

What do you like most about Board?

All the reports are prepared automatically.

What needs improvement with Board?

Board's integration could be a bit more robust, but what we have works. If the design isn't right, the flexibility of Board can negatively impact performance.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

Download Board product report

Board

August 2025

Download Zendesk product report

July 2025

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

BOARD International - headquartered in Switzerland - is a leading global provider of software for improving business results through better decision making. By unifying Business Intelligence and Corporate Performance Management into a single product, BOARD enables companies to achieve a shared vision of their performance across the entire organization, and thus a single version of the truth.

BOARD provides seamless solutions for • Reporting & Analysis • Budgeting, Planning & Forecasting • Profitability Modelling & Optimization • Simulation & What-if-Analysis • Scorecarding & Strategy Management • Financial Consolidation. Based on visual modelling, BOARD has enabled global companies to deploy BI and CPM applications without a single line of code in a fraction of the time and cost associated with traditional solutions.

Board International

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Coca-Cola, Puma, Desigual, Ricoh, KPMG, H&M, Groupe SEB

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber