We performed a comparison between Board and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Now, we have only one version of the truth."
"What is very valuable is the ability to customize. We didn't see a solution out there that really matched exactly what our functional requirements would be. So we were able to work with New Brain, our integrator, and we were able to build from the ground up what we wanted, and I think that's pretty unique to BOARD."
"All staff can now see their relevant scorecards online."
"The benefits are getting the data in one spot, the ability to report dynamically, and version control."
"I liked the way that I felt as a user and administrator of it. There were a lot of clicks, drops, drags, etc. versus writing code."
"We have better reporting and have been able to better track performance."
"The tool seems to have a lot of ways to handle scaling."
"The ease of being able to get the data into BOARD is what makes it nice for people with a semi-IT background."
"It is a scalable solution."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Zendesk Support has a lot of good APIs."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"The stability has been very good."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It's very convenient to use."
"Some of our users are still using an MS Office add-in for Excel for certain calculations, and when they export from Board, some of the values, some of the totals and column names, are not coming through into Excel."
"Sometimes, the data disappears from the product."
"The engine of the Board should be made powerful like the engine of IBM planning which is more powerful in terms of performance. The consolidated finance area also needs improvement."
"It would be nice to have more connectors for other data sources. BOARD is a great tool to become the single source of the truth. Making it easier to connect data sources for niche software tools will make it easier to keep everything in one place."
"What could be better is the manual... nowadays, most people use a web client, but on the Board manual website, a lot of the information is only about the Windows client. If they could update that, it would be helpful."
"We are looking for ways to distinguish zeros versus nulls in BOARD."
"I would like to see a better Web client, where the controls work the same way as in the Windows client. I do think that the focus is now on the Web, so it should be improved upon."
"I would like an eLearning platform for BOARD."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"It needs to improve in terms of its flexibility, price, and installation."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
Board is ranked 19th in Reporting with 35 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Board is rated 8.6, while Zendesk is rated 8.2. The top reviewer of Board writes "A stable solution with good user-experience, easy deployment but needs some improvement with engine ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Board is most compared with Anaplan, SAP Analytics Cloud, IBM Planning Analytics, Oracle Hyperion and Microsoft Power BI, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Board vs. Zendesk report.
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