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Atomicwork vs LiveChat comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 14, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atomicwork
Ranking in IT Service Management (ITSM)
42nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveChat
Ranking in IT Service Management (ITSM)
43rd
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (33rd), Live Chat (2nd)
 

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Atomicwork is 0.8%. The mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Atomicwork0.8%
LiveChat0.9%
Other98.3%
IT Service Management (ITSM)
 

Featured Reviews

Use Atomicwork?
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CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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881,707 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Comparisons

 

Also Known As

No data available
chat.io
 

Overview

 

Sample Customers

Information Not Available
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: January 2026.
881,707 professionals have used our research since 2012.