The technical support is limited. It's high quality, but not high volume, meaning that they have some really good people, but not a ton of them. Nowadays, a lot of people are getting into tech, but they're not really experienced in the particular solutions they're dealing with. It's also potentially hard to find people for that area that are really good, because it requires different types of experience. They have to know the application, but they also have to understand how applications work, how data warehousing work, things like that. Nothing against young people, but when they've only been in the industry for a few years and don't necessarily have that experience, they may not be able to help as much as you might need.
