Appcues vs Whatfix comparison

Appcues is an onboarding software solution that aims to educate new recruits and endorse digital adoption. The solution provides the option for product tour creation as well as user guides, all catered to facilitate the adoption of new software features. Geared toward small and mid-sized businesses, Appcues can assist companies not only with user onboarding, but also with feature adoption, insights, announcements, and net promoter score (NPS) and surveys. The simplification of the process of how employees access new products is done in several steps, all through an easy-to-use platform, including data reports, expert advice, flexible design, and the ability for integrations. Appcues offers webinar series, a product-led growth (PLG) playbook, Product Adoption Academy, and various other resources, as well as advice and support from experts, that assists organizations in the digital adoption process in their workplaces.

The user-friendly interface of Appcues, combining a drag-and-drop builder and self-serve function, allows organizations to start working with the digital adoption platform as soon as they install it. Removing the need for developers or any other specialists with thorough technical abilities, Appcues lets every member of an organization easily deploy the codeless solution of the platform, building useful guides for users promptly. Using the What-You-See-Is-What-You-Get (WYSIWYG) editor by Appcues, organizations can benefit from ready-to-use design templates and different customization options, in order to provide their users with software guides that enhance their understanding.

Organizations are able to follow how the adoption of certain software is performed through Appcues. This is possible through the no-code tacking tool it provides, allowing members to track and manage events without any initial training as well as offering the visualization of data, simplifying the delivered reports even more. This allows organizations to create a target experience by understanding how users are engaging with the software and helping them through individualized solutions.

Appcues Features

Appcues has various features through which it ensures the quality delivery of digital adoption for different organizations. Some of these include:

• Flows: The feature for creating product tours on Appcues is called Flows. Through it, users can deploy a UI that is easy to navigate and creates results that improve digital adoption.
  
  
• Checklists: The checklist feature of Appcues allows you to build onboarding checklists without the need for any coding skills. Through these checklists, users can promptly discover key features of the product you're educating them about, helping them start using it more freely and sooner.
  
  
• NPS surveys data collection: Appcues collects data about the users' appreciation toof the product, allowing companies to adjust the frequency of the survey and segment the audience, to customize the data they want to receive, according to their specific purposes.
  
  
• Segmentation: Through the segmentation feature, organizations can divide their associates' base into different cohorts and thus manage them to their specifics and requirements.

Appcues Benefits

Appcues digital adoption platform allows users to integrate new software seamlessly, using the various tools and features it offers. The benefits it gives to users include:

• Ability to improve product experience through detailed tours and guides
• Code-free integrations with various solutions
• High security and data privacy

Whatfix is an award-winning digital adoption platform created to facilitate onboarding for businesses, as well as to assist them to improve support and reduce user training efforts. This software as a service (SaaS) platform offers in-app guidance for software products and web applications, as well as providing performance support, assisting companies in the creation of interactive walkthroughs in applications and programs. Through Whatfix, companies can achieve faster digital adoption for employees as well as clients. The use cases for Whatfix include not only digital transformation and employee onboarding, but also change management, user onboarding, user adoption, and remote training,making the platform a very versatile solution.

Through step-by-step walkthroughs, employees or users can be taught how to use a feature, and understand a software application very quickly through an interactive way of teaching. Whatfix provides different analytics and data reports to help companies, including allowing them to understand user interaction with applications and what they can potentially improve. The platform creates a seamless process for user learning, incorporating in-app pop-up messages that highlight the new changes in a software or explain valuable information in short format.

Whatfix ensures that employees receive assistance throughout the whole digital adoption learning process, providing them with a self-help option. Through it, they receive contextual self service in the form of flows, videos, and links.

Whatfix Features

Whatfix provides companies as well as their users with many features to help them take advantage of the platform’s full capabilities. Some of these features include:

• Personalization feature: Whatfix offers the ability for companies to personalize the digital adoption walkthroughs for its users, adapting the process to their individual learning needs. In-app companies can display the essential information promptly.
  
  
• Codeless feature: Whatfix offers its users the ability to use its services without any coding involved. The platform is ready to use and suitable for users with all levels of technical literacy, from beginners to experts.
  
  
• Omnichannel feature: In order to further personalize the learning experience of user, the platform offers an omnichannel presence feature through which users receive personalized learning processes in their preferred format, including PDF, video, and more.
  
  
• On-demand learning feature: Whatfix provides users with the ability to utilize full on-demand learning. Through this feature, training can be identified, delivered, and measured, all in-app. This makes learning adaptable to all enterprise systems as well as user touchpoints.
  
  
• Security feature: Whatfix is a highly secure digital adoption platform, offering its users reliable services, as they are GDPR compliant and certified through ISO 27001 and SOC 2.
  
  
• Smart content creation feature: This feature considerably reduces content creation time for organizations, as it makes the process automated and easier to employ. The technology it uses is context-aware, helping to achieve faster creation times.

Whatfix Benefits

Whatfix brings many benefits to businesses in their training of users for new technologies. Some of these benefits include:

• Option for guides with smart targeting for user-level segmentation
• Different options for how guides are displayed
• Individual user-tracking for following of progress
• Multiple touchpoints for enhanced communication with users