Amdocs CES vs Intercom Customer Communications Platform comparison

Amdocs and Intercom are both solutions in the CRM category. Amdocs is ranked #176, while Intercom is ranked #25 with an average rating of 9.5. Amdocs holds a 0.1% mindshare in CRM, compared to Intercom’s 0.3% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution.

Amdocs CES

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Intercom Customer Communica...

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100% willing to recommend

Amdocs CES

Intercom Customer Communica...

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Executive SummaryUpdated on Apr 20, 2025

Amdocs CES and Intercom Customer Communications Platform compete in customer engagement sectors. Intercom seems to have the upper hand in communication tools due to its modern, intuitive design.

Features: Amdocs CES offers comprehensive integration capabilities, scalability, and powerful management tools, making it suitable for large enterprises handling complex business environments. Intercom provides real-time messaging, automation, and a user-friendly interface, offering targeted communication solutions for businesses focused on customer interaction.

Ease of Deployment and Customer Service: Intercom is noted for its straightforward setup and rapid deployment, allowing for immediate improvements in communication. It provides responsive support for quick resolution of customer concerns. Amdocs CES, while involving a more extensive deployment process, is supported by robust services to minimize downtime, catering to complex business scenarios with detailed assistance.

Pricing and ROI: Amdocs CES provides cost-effective solutions with a significant return on investment, especially for enterprises focusing on an extended deployment. Intercom, despite a potentially higher upfront cost, offers extensive features that justify the investment by enhancing customer relationships, offsetting the initial expense with feature benefits.

To learn more, read our detailed CRM Report (Updated: July 2025).

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July 2025

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Review summaries and opinions

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Categories and Ranking

Amdocs CES

Ranking in CRM

176th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Experience Management (54th), Billing Software (53rd)

Intercom Customer Communica...

Ranking in CRM

25th

Average Rating

9.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (10th), Social CRM (6th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Amdocs CES is 0.1%. The mindshare of Intercom Customer Communications Platform is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

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Featured Reviews

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Kumar Abhishek Anand

Director at Revivo Technologies

Customer support has improved significantly with seamless chat integration for quick resolutions

The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details repeatedly. There is conversation history available for each customer interaction, and they can access the help section within the chat itself. The Finn AI agent handles conversations both in chat and WhatsApp, which is particularly beneficial. Regarding automation tools, we have enabled the AI agent to answer customer queries instantly, reducing the need for constant staff presence. The AI agent quickly responds to customers and summarizes their issues, informing us when it cannot resolve a problem independently.

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Questions from the Community

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What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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What needs improvement with Intercom Customer Communications Platform?

For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better under...

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What is your primary use case for Intercom Customer Communications Platform?

When asked about AI tools and AI coding tools, we were using ChatGPT until recently. We switched to GitHub Copilot, which we have integrated into our IDE for software development purposes. Regardin...

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Comparisons

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Compared 74% of the time

Nokia Siemens NetAct vs Amdocs CES

Compared 26% of the time

More Amdocs CES Competitors

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Product Reports

Buyer's Guide

CRM

July 2025

Download Amdocs CES product report

Buyer's Guide

CRM Customer Engagement Centers

July 2025

Intercom Customer Communications Platform report

Download Intercom Customer Communications Platform product report

Also Known As

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Intercom

Overview

CES is the only integrated suite that redefines the customer experience from the device to the network.

Amdocs

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

Sample Customers

AAPT, Ono, Oi, NOS, AT&T, Bezeq, BT Plc, Cellcom, Cricket Wireless, CSL Limited, ICE, KPN, Linkem

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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