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Alemba Service Manager vs Clarity SM comparison

Alemba and Broadcom are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while Broadcom is ranked #26. Alemba holds a 0.8% mindshare in ISM, compared to Broadcom’s 1.0% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 368 Views
  • 190 Comparison Views
100% willing to recommend
Clarity SM
Read 107 Clarity SM reviews
  • 526 Views
  • 209 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Alemba Service Manager are competitors in the IT service management market. Clarity SM has an edge due to its favorable pricing and support, while Alemba Service Manager is notable for its robust features which justify its cost.

Features: Clarity SM provides comprehensive project management, resource planning, and seamless integration with existing systems. Alemba Service Manager offers flexibility, advanced automation, and customizable workflows to streamline service operations.

Ease of Deployment and Customer Service: Alemba Service Manager supports a cloud-based deployment for quick setup and reduced infrastructure. Clarity SM provides both cloud and on-premises options, addressing diverse organizational requirements.

Pricing and ROI: Clarity SM is appealing due to its lower initial setup cost, ideal for budget-conscious organizations. Alemba Service Manager, while requiring higher investment, proposes a greater long-term ROI with its advanced functionalities.

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To learn more, read our detailed Alemba Service Manager vs. Clarity SM Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. Clarity SM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Clarity SM
Ranking in IT Service Management (ITSM)
26th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Help Desk Software (24th)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Clarity SM is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"It's fairly easy to use, from a UI standpoint."
"The solution's back-end architecture is very good for end users."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"The in-service catalog is quite useful."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"The most valuable features are the requests and incident tracking."
More Clarity SM pros
 

Cons

"The reporting needs to be improved."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"If I had to choose, it would be more around the user interface than the mobile experience."
"I would like to see the API cleaned up."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The upgrade was pretty complex."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"The product needs to have a better user experience in the interface and mobile functionality.​"
More Clarity SM cons
 

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The product is much cheaper than ServiceNow."
"Pricing is simple, as it’s per concurrent analysts."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"The solution is quite reasonable compared to other solutions in the market."
"I think pricing of this model is suitable for growing corporations."
"The pricing is based on a subscription model."
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
"I don't see anyone other than large companies being able to afford this system."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
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Top Industries

By visitors reading reviews
Government
24%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
8%
Computer Software Company
15%
Financial Services Firm
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 58% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 42% of the time
More Alemba Service Manager Competitors
ServiceNow vs Clarity SM Logo
ServiceNow vs Clarity SM
Compared 100% of the time
More Clarity SM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
May 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
Clarity SM
June 2025
Clarity SM reportDownload Clarity SM product report
 

Also Known As

vFire
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
 

Interactive Demo

Alemba
Demo not available
Broadcom
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Buyer's Guide
Alemba Service Manager vs. Clarity SM
June 2025
Free Report: Alemba Service Manager vs. Clarity SM
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