Alemba Service Manager vs Clarity SM comparison

Alemba and Broadcom are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #27, while Broadcom is ranked #26. Alemba holds a 0.8% mindshare in ISM, compared to Broadcom’s 1.2% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

388 Views
388 Comparison Views

100% willing to recommend

Clarity SM

Read 107 Clarity SM reviews

813 Views
634 Comparison Views

85% willing to recommend

Alemba Service Manager

Clarity SM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Alemba Service Manager are competitors in the IT service management market. Clarity SM has an edge due to its favorable pricing and support, while Alemba Service Manager is notable for its robust features which justify its cost.

Features: Clarity SM provides comprehensive project management, resource planning, and seamless integration with existing systems. Alemba Service Manager offers flexibility, advanced automation, and customizable workflows to streamline service operations.

Ease of Deployment and Customer Service: Alemba Service Manager supports a cloud-based deployment for quick setup and reduced infrastructure. Clarity SM provides both cloud and on-premises options, addressing diverse organizational requirements.

Pricing and ROI: Clarity SM is appealing due to its lower initial setup cost, ideal for budget-conscious organizations. Alemba Service Manager, while requiring higher investment, proposes a greater long-term ROI with its advanced functionalities.

To learn more, read our detailed Alemba Service Manager vs. Clarity SM Report (Updated: July 2025).

Buyer's Guide

Alemba Service Manager vs. Clarity SM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Clarity SM

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (24th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, up from 0.8% compared to the previous year. The mindshare of Clarity SM is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"The workflow is very good, as well as customizable."

"Incident Management is the most valuable feature of the solution."

"The value for the clients is that you can save information in the application and get reports with that information."

"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."

"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."

"Time sheets are a powerful tool."

"We can search open and closed cases to find what we have done in other incidents."

"It helps when you have an incident or performing a problem change management process."

"Logging every action in Service Desk Manager (SDM)."

"You can customize it and make it work to the client's needs."

More Clarity SM pros

Cons

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"Report solutions are a little short."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"One area that this product can improve is in the mobile user aspect."

"They should enhance the service desk manager's service point function to be more customizable."

"The API is very, very bad so we developed our own."

"I would like to see the API cleaned up."

"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."

More Clarity SM cons

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I think pricing of this model is suitable for growing corporations."

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Top Industries

By visitors reading reviews

Government

23%

Computer Software Company

14%

Energy/Utilities Company

10%

Non Profit

Performing Arts

12%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 37% of the time

ServiceNow vs Alemba Service Manager

Compared 35% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 28% of the time

More Alemba Service Manager Competitors

ServiceNow vs Clarity SM

Compared 53% of the time

JIRA Service Management vs Clarity SM

Compared 47% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Alemba Service Manager product report

Buyer's Guide

Clarity SM

August 2025

Download Clarity SM product report

Also Known As

vFire

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Interactive Demo

Alemba

Demo not available

Broadcom

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

Alemba Service Manager vs. Clarity SM

July 2025

Free Report: Alemba Service Manager vs. Clarity SM

Find out what your peers are saying about Alemba Service Manager vs. Clarity SM and other solutions. Updated: July 2025.

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