Alemba Service Manager vs Clarity SM comparison

Why PeerSpot?

Alemba and Broadcom are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #34, while Broadcom is ranked #18. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Alemba Service Manager are competitors in the IT service management market. Clarity SM has an edge due to its favorable pricing and support, while Alemba Service Manager is notable for its robust features which justify its cost.

Features: Clarity SM provides comprehensive project management, resource planning, and seamless integration with existing systems. Alemba Service Manager offers flexibility, advanced automation, and customizable workflows to streamline service operations.

Ease of Deployment and Customer Service: Alemba Service Manager supports a cloud-based deployment for quick setup and reduced infrastructure. Clarity SM provides both cloud and on-premises options, addressing diverse organizational requirements.

Pricing and ROI: Clarity SM is appealing due to its lower initial setup cost, ideal for budget-conscious organizations. Alemba Service Manager, while requiring higher investment, proposes a greater long-term ROI with its advanced functionalities.

To learn more, read our detailed Alemba Service Manager vs. Clarity SM Report (Updated: September 2026).

Buyer's Guide

Alemba Service Manager vs. Clarity SM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Comparing to other products in the market, we are getting all the features in hundred percent quality with what the objective needs to be met by other products, and that is also delivered in Automation Anywhere."

"It has helped us look at how our processes are organized."

"Excel automation is one of the best features in Automation Anywhere. If we have to work with multiple excel sheets with lots of rows and columns, it gets really difficult to keep track of this is done manually. But Automation Anywhere makes it really simple and error-free."

"The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent."

"It helps increase productivity by 20% to 30%."

"It is very easy to use, very easy to learn. That is the main advantage of this tool. You don't need to have very specialized skills to learn it."

"We've had many sit-down conversations with the Automation Anywhere team when we were testing out the document automation. We gave them feedback about potential enhancements, so when we launched our most recent document automation use case, the capabilities were already there. We didn't need to come up with a workaround or put the project on hold because the things we needed were unavailable. That commitment to customer success stands out because they know that without us, the product won't succeed."

"It helps in improving employee productivity, morale, and retention, as automation removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work."

More Automation Anywhere pros

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related)."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"I would highly recommend Service Desk Manager."

"Highly configurable, scalable and extendable, customizable with almost hot deploy except for business logic, quick and has awesome architecture, and it's robust."

"The most valuable features for us was the ability to calculate service levels for different time periods as well as the ability to store and archive contracts."

"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."

"What I find comforting is that CA has been around for decades and therefore it is seen as a reliable partner, so companies buy their software even when there would be possibly better alternatives available."

"We have certainly increased our quality level: first of all, the system is more robust and allows us to elaborate on more complex services, it integrates with other systems to transform more solid information, and thanks to the integration with BI we now have various possibilities to create reports that show where and when we need to modify our processes, resulting in a decrease in the number of open and duplicate tickets."

"It can handle request of around 5000 concurrent end users in an optimum environment."

"Customer Service: High. Collaborates with gains in maturity."

More Clarity SM pros

Cons

"Automation Anywhere has to improve its technical features."

"Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long."

"The current accuracy rate of 60% for document-based automations requires human intervention."

"It does not easily integrate with customized solutions."

"The product's technical support could use improvement."

"The technical support needs improvement."

"The IQ Bots have a lot of room for improvement in terms of accuracy level. We need to improvise a lot. I'm facing another big challenge with one of the use cases. We raised a ticket and did multiple follow-ups with support, but the accuracy still isn't up to the mark."

"One thing about it that we have not found to be exceptionally useful are the built-in bot analytics, the Bot Insights. From our own extensive experimentation, as well as from what we've understood from other people using this solution, we've been able to come up with better solutions using our own in-house analytics and our own systems than through theirs."

More Automation Anywhere cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"We had issues with the user interface, the way it was structured wasn't that user-friendly."

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities."

"The interface for the users is a bit old-fashioned and not user-friendly."

"The main problem is the one-point failure, where if one part of the application fails, the application as a whole fails."

"We would like to see improvements mainly without the Service Desk."

"There is no documentation available from CA for SPEL code; I hope they make this available, so that we can customize it more."

"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help, perhaps."

"Compared to some of the other products, I think we are bit behind."

More Clarity SM cons

Pricing and Cost Advice

"Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments."

"Automation Anywhere is expensive."

"One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves."

"The cost of Automation Anywhere is high in Turkey due to the weak economy."

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"It's the best RPA tool, but the pricing could be improved."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."

More Automation Anywhere pricing and cost advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I don't see anyone other than large companies being able to afford this system."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I think pricing of this model is suitable for growing corporations."

"Pricing is simple, as it’s per concurrent analysts."

"The pricing is based on a subscription model."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The solution is quite reasonable compared to other solutions in the market."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Comms Service Provider

14%

Government

12%

Construction Company

10%

Outsourcing Company

Financial Services Firm

19%

Outsourcing Company

17%

Construction Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Comparisons

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Blue Prism vs Automation Anywhere

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Microsoft Power Automate vs Automation Anywhere

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AutomationEdge vs Automation Anywhere

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Appian vs Automation Anywhere

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JIRA Service Management vs Alemba Service Manager

Compared 26% of the time

ServiceNow vs Alemba Service Manager

Compared 22% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 10% of the time

ManageEngine ServiceDesk Plus vs Alemba Service Manager

Compared 5% of the time

OpenText Service Management (SMAX) vs Alemba Service Manager

Compared 5% of the time

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Serviceaide ChangeGear vs Clarity SM

Compared 11% of the time

JIRA Service Management vs Clarity SM

Compared 10% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

BMC Helix ITSM vs Clarity SM

Compared 5% of the time

Vision Helpdesk vs Clarity SM

Compared 4% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

September 2026

Download Alemba Service Manager product report

Buyer's Guide

Clarity SM

October 2026

Download Clarity SM product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

vFire

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Interactive Demo

Automation Anywhere

Alemba

Demo not available

Broadcom

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Alemba Service Manager offers a sophisticated IT service management platform tailored to efficiently support IT processes, streamlining operations for organizations seeking enhanced performance and productivity.

With its comprehensive capabilities, Alemba Service Manager is suited for complex IT environments requiring customizable and scalable IT service management solutions. Its intuitive design facilitates efficient service delivery, offering a robust foundation for managing IT assets, services, and incidents seamlessly. Users appreciate its ability to adapt to dynamic IT needs, providing a reliable framework for continuous service improvement.

What key features define Alemba Service Manager?

Incident Management: Automates incident tracking to ensure quick resolution and improved response times.
Change Management: Helps control and manage the lifecycle of IT changes efficiently.
Problem Management: Identifies and resolves root causes to minimize business disruptions.
Service Catalog: Provides a user-friendly list of available services enhancing service request submissions.
Self-Service Portal: Empowers users with a platform to manage inquiries and requests independently.

What benefits should users look for in reviews?

Increased Efficiency: Streamlines IT operations reducing manual processes.
Cost Savings: Reduces costs through automation and effective resource management.
Improved Service Quality: Enhances service delivery and user satisfaction.
Scalability: Accommodates growing needs without compromising performance.
Customizability: Adapts to specific organizational requirements.

Alemba Service Manager is implemented across industries like finance, healthcare, and education, providing tailored IT service management solutions aligned with industry-specific regulations and challenges. Its flexible architecture supports integration with existing systems, ensuring seamless adaptability and maximizing the ROI for organizations striving for operational excellence.

Alemba

Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.

Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation, significantly improving IT efficiency. Despite its strengths, it faces challenges such as integration costs, scalability issues, complex workflows, and outdated documentation. Enterprises employ Clarity SM for incident and problem management, leveraging customization for knowledge management and CMDB applications in diverse environments.

What are the key features of Clarity SM?

Integrated Service Catalog: Smooth handling of service requests through a unified platform.
Flexibility and Customization: Tailors to specific enterprise needs while balancing control.
Advanced Availability Architecture: Ensures high uptime and reliability.
User-Friendly Interface: Simplifies operations with an intuitive design.
Strong Incident and Change Management: Streamlines processes to manage IT changes effectively.

What benefits and ROI can users expect from Clarity SM?

Enhanced Customer Service: Improved user interactions and service delivery.
Increased Efficiency: Automation and integration reduce time and effort in IT operations.
Customizable Solutions: Adaptability to meet unique business requirements.
Seamless Integration: Works well with other CA platforms to unify IT processes.

In healthcare, Clarity SM aids in managing patient data and ensuring service reliability. Retailers utilize it for IT incident management across multiple outlets, reducing downtime. Financial institutions benefit from its auditing and compliance features to maintain secure operations. Each industry tailors Clarity SM capabilities to meet specific IT challenges and goals.

Broadcom

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

Alemba Service Manager vs. Clarity SM

September 2026

Free Report: Alemba Service Manager vs. Clarity SM

Find out what your peers are saying about Alemba Service Manager vs. Clarity SM and other solutions. Updated: September 2026.

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