Alemba Service Manager vs Clarity SM comparison

Alemba and Broadcom are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #31, while Broadcom is ranked #21. Alemba holds a 0.9% mindshare in ISM, compared to Broadcom’s 1.7% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

589 Views
583 Comparison Views

100% willing to recommend

Clarity SM

Read 107 Clarity SM reviews

2,446 Views
1,859 Comparison Views

85% willing to recommend

Alemba Service Manager

Clarity SM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Alemba Service Manager are competitors in the IT service management market. Clarity SM has an edge due to its favorable pricing and support, while Alemba Service Manager is notable for its robust features which justify its cost.

Features: Clarity SM provides comprehensive project management, resource planning, and seamless integration with existing systems. Alemba Service Manager offers flexibility, advanced automation, and customizable workflows to streamline service operations.

Ease of Deployment and Customer Service: Alemba Service Manager supports a cloud-based deployment for quick setup and reduced infrastructure. Clarity SM provides both cloud and on-premises options, addressing diverse organizational requirements.

Pricing and ROI: Clarity SM is appealing due to its lower initial setup cost, ideal for budget-conscious organizations. Alemba Service Manager, while requiring higher investment, proposes a greater long-term ROI with its advanced functionalities.

To learn more, read our detailed Alemba Service Manager vs. Clarity SM Report (Updated: March 2026).

Buyer's Guide

Alemba Service Manager vs. Clarity SM

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

31st

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Clarity SM

Ranking in IT Service Management (ITSM)

21st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (22nd)

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.9%, up from 0.8% compared to the previous year. The mindshare of Clarity SM is 1.7%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
Clarity SM	1.7%
Alemba Service Manager	0.9%
Other	97.4%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related)."

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."

"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."

"It established a more organized dynamic and the ability to better plan activities."

"We can search open and closed cases to find what we have done in other incidents."

"It is a stable and good product, with several integrations and an interesting API."

"What I find comforting is that CA has been around for decades and therefore it is seen as a reliable partner, so companies buy their software even when there would be possibly better alternatives available."

"From a quick resolution point of view, the fact that xFlow has got the self-service that's linked to knowledge management means people are also able to solve their own problems without necessarily requiring tickets through the entire life cycle of second line support, and that has helped a lot."

"The most valuable features for me are the scalability of it, its ability to bring in everyone at one time, and all the data-related functionalities."

More Clarity SM pros

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"The initial setup can be complex, especially if you want to track and notify on a variety of granular controls. However, the vendor oversells how easy it is and the training from CA is terrible."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"We have major problems keeping SDM up and running with issues popping up once or twice a week affecting service."

"Readily available plugins: Plugins should be made available for integration with third-party tools that are commonly used (e.g., Nagios)."

"The upgrading process needs to be improved. They need more testing with more customers before the release."

"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."

"Since we were not upgrading but installing a new instance, the setup was very complex."

"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help, perhaps."

More Clarity SM cons

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"I don't see anyone other than large companies being able to afford this system."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

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Top Industries

By visitors reading reviews

No data available

Marketing Services Firm

11%

Financial Services Firm

11%

Manufacturing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 49% of the time

ServiceNow vs Alemba Service Manager

Compared 27% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 24% of the time

More Alemba Service Manager Competitors

JIRA Service Management vs Clarity SM

Compared 16% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

Serviceaide ChangeGear vs Clarity SM

Compared 8% of the time

BMC Helix ITSM vs Clarity SM

Compared 6% of the time

SCSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Alemba Service Manager product report

Buyer's Guide

Clarity SM

March 2026

Download Clarity SM product report

Also Known As

vFire

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Interactive Demo

Alemba

Demo not available

Broadcom

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

Alemba Service Manager vs. Clarity SM

March 2026

Free Report: Alemba Service Manager vs. Clarity SM

Find out what your peers are saying about Alemba Service Manager vs. Clarity SM and other solutions. Updated: March 2026.

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