Agiloft Service Desk Suite and TeamSupport are competing products in the service desk solutions category. Agiloft holds an advantage in customization and workflow automation, while TeamSupport is stronger in customer collaboration features.
Features: Agiloft offers robust customization options, comprehensive automation capabilities, and adaptability to different workflows. TeamSupport provides customer-centric collaboration tools, seamless interaction capabilities, and excellent communication features.
Ease of Deployment and Customer Service: Agiloft provides flexible deployment options with a focus on integration and strong customer support for smooth implementation. TeamSupport prioritizes cloud-based deployment, offering rapid setup and scalability, with reliable customer service.
Pricing and ROI: Agiloft has a flexible pricing model suited for customized solutions, ensuring strong ROI for businesses needing tailored workflows. TeamSupport offers competitive pricing with robust features, appealing to budget-conscious companies seeking fast implementation, though Agiloft's customization potential provides long-term value.
| Product | Mindshare (%) |
|---|---|
| TeamSupport | 0.7% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 98.7% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
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