Agiloft ITSM ITIL Service Desk Suite vs Kaseya 365 comparison

Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


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What Makes Us Different

• Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  
• Available both as a hosted cloud solution and as an in-house deployment.
  
• Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  
• One affordable price that includes all features and functionality. No hidden fees, no surprises.

Kaseya 365 offers a comprehensive suite of features to enhance productivity and streamline IT management. Its focus on efficiency makes it ideal for IT professionals seeking robust solutions.

Designed to cater to tech-savvy audiences, Kaseya 365 provides tools that simplify and automate daily IT operations. Its feature set is crucial for maintaining smooth operations across an organization, appealing to those who require efficient task management and seamless integration with existing systems. This platform excels in delivering valuable insights and scalable solutions, ensuring that IT infrastructure is maintained and optimized effectively.

What are the Key Features of Kaseya 365?

• Automated IT Management: Streamlines operations with powerful automation tools
• Advanced Monitoring: Offers detailed monitoring capabilities to ensure uptime
• Centralized Control: Allows management of all IT aspects from a single interface

What Benefits are Seen in Reviews of Kaseya 365?

• Increased Efficiency: Significant time savings through automated processes
• Improved Reliability: Enhanced system stability and reduced downtime
• Scalability: Easily adapts to growing IT requirements

In industries like healthcare and finance, where data security and compliance are critical, Kaseya 365 implementation ensures consistent and secure management of IT resources. Its ability to adapt to specific requirements makes it a valuable asset for businesses aiming to enhance their IT infrastructure.