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Adobe Experience Manager (AEM) Forms vs Cincom Eloquence vs Newgen OmniOMS CCM Suite comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Customer Communications Management (CCM) category, the mindshare of Adobe Experience Manager (AEM) Forms is 5.7%, down from 6.6% compared to the previous year. The mindshare of Cincom Eloquence is 1.2%, up from 0.1% compared to the previous year. The mindshare of Newgen OmniOMS CCM Suite is 1.8%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Market Share Distribution
ProductMarket Share (%)
Adobe Experience Manager (AEM) Forms5.7%
Newgen OmniOMS CCM Suite1.8%
Cincom Eloquence1.2%
Other91.3%
Customer Communications Management (CCM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Government
10%
Insurance Company
8%
Computer Software Company
8%
No data available
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
No data available
 

Also Known As

Adobe LiveCycle
Eloquence
O2MS
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Everence, HM Insurance Group, Molina Healthcare, Montana State Fund, MTL Insurance, Wisconsin Physicians Insurance Corporation
North Carolina Department of Public Safety, Max Bupa, Rak Bank, Bank Dhofar, East West Bank, Coca Cola, First Caribbean International Bank, Wellcare