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ACT! vs IQVIA Orchestrated Customer Engagement comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between ACT! and IQVIA Orchestrated Customer Engagement based on real PeerSpot user reviews.

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Featured Review
Use ACT!?
Jaemin Baek
Has 360 degree customer view but needs to improve workflow
When we wanted to gain market insight locally here in Korea, we had to combine all the data using Excel or another data preparation tool. These... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "OCE is less expensive than Veeva, for instance."

    • More IQVIA Orchestrated Customer Engagement Pricing and Cost Advice →

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    What do you like most about IQVIA Orchestrated Customer Engagement?
    Top Answer:I've found the customer 360 degree view to be valuable.
    What is your experience regarding pricing and costs for IQVIA Orchestrate...
    Top Answer:OCE is less expensive than Veeva, for instance.
    What needs improvement with IQVIA Orchestrated Customer Engagement?
    Top Answer:Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays. The data queries are at times separated and do not match properly. To obtain insights from… more »
    Ranking
    46th
    out of 169 in CRM
    Views
    160
    Comparisons
    138
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    26th
    out of 169 in CRM
    Views
    880
    Comparisons
    424
    Reviews
    1
    Average Words per Review
    588
    Rating
    7.0
    Comparisons
    Also Known As
    IQVIA OCE
    Learn More
    Act!
    IQVIA
    Overview
    Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind

    Orchestrated Customer Engagement (OCE) is the next generation commercial platform from IQVIA. OCE connects sales, marketing, medical and other functions to harmonize interactions with customers. This enables life sciences companies to build trust and optimize performance in a way not possible with legacy point solutions such as CRM and MCM tools.

    Sample Customers
    American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
    Information Not Available
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Healthcare Company30%
    Computer Software Company14%
    Pharma/Biotech Company8%
    Manufacturing Company5%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise10%
    Large Enterprise67%
    Buyer's Guide
    CRM
    March 2024
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    ACT! is ranked 46th in CRM while IQVIA Orchestrated Customer Engagement is ranked 26th in CRM with 1 review. ACT! is rated 0.0, while IQVIA Orchestrated Customer Engagement is rated 7.0. On the other hand, the top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". ACT! is most compared with , whereas IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM, SAP CRM and Zoho CRM.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.