Acqueon Engagement for Amazon Connect vs Avaya Infinity Platform comparison

Why PeerSpot?

Acqueon and Avaya are both solutions in the Contact Center Platforms category. Acqueon is ranked #8 with an average rating of 8.0, while Avaya is ranked #5 with an average rating of 9.0. Acqueon holds a 1.4% mindshare in CCP, compared to Avaya’s 8.0% mindshare. Additionally, 100% of Acqueon users are willing to recommend the solution, compared to 100% of Avaya users who would recommend it.

Acqueon Engagement for Amaz...

Read 3 Acqueon Engagement for Amazon Connect reviews

1,368 Views
383 Comparison Views

100% willing to recommend

Avaya Infinity Platform

Read 2 Avaya Infinity Platform reviews

3,020 Views
2,507 Comparison Views

100% willing to recommend

Acqueon Engagement for Amaz...

Avaya Infinity Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Acqueon Engagement for Amazon Connect and Avaya Infinity Platform based on real PeerSpot user reviews.

Find out in this report how the two Contact Center Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Acqueon Engagement for Amazon Connect vs. Avaya Infinity Platform Report (Updated: September 2026).

Buyer's Guide

Acqueon Engagement for Amazon Connect vs. Avaya Infinity Platform

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Acqueon Engagement for Amaz...

Ranking in Contact Center Platforms

8th

Average Rating

8.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Avaya Infinity Platform

Ranking in Contact Center Platforms

5th

Average Rating

9.6

Reviews Sentiment

8.6

Number of Reviews

Ranking in other categories

Communications Platform as a Service (CPaaS) (2nd)

Mindshare comparison

As of October 2026, in the Contact Center Platforms category, the mindshare of Acqueon Engagement for Amazon Connect is 1.4%. The mindshare of Avaya Infinity Platform is 8.0%, up from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Platforms Mindshare Distribution
Product	Mindshare (%)
Avaya Infinity Platform	8.0%
Acqueon Engagement for Amazon Connect	1.4%
Other	90.6%

Contact Center Platforms

Featured Reviews

Leandro Eloy

CyberSecurity Specialist at a retailer with 1,001-5,000 employees

Secure omnichannel campaigns have boosted compliance and now optimize predictive outreach

Acqueon Engagement for Amazon Connect could improve by targeting deeper out-of-the-box integration with modern CRM ecosystems to minimize middleware overhead, alongside more granular, AI-driven automation for real-time compliance adaptation across rapidly changing regional privacy laws. Streamlining the initial synchronization setup between Amazon Connect queue configurations and the campaign groups would also significantly reduce administrative friction during deployment. Improving the user interface to offer more customizable drag-and-drop dashboards with widgets for real-time campaign monitoring would streamline daily supervision. Additionally, expanding native reporting with deeper predictive analytics and more flexible export options would simplify metric sharing. Enhanced documentation and faster response times for technical support would accelerate troubleshooting of complex integration bottlenecks. Further optimization for Acqueon Engagement for Amazon Connect could include deeper native support for multi-region active-active synchronization configuration and more flexible, low-code workflow builders for designing custom compliance triggers directly inside the campaign management interface.

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Abeer ELADAWY

Deputy Senior Manager, Customer Interaction Management at DEWA

Provides omnichannel AI features and has good routing capabilities

The routing capabilities are excellent. We have priority routing set up for VIP customers, disabled customers, and those with special needs, ensuring they receive prompt and efficient service. We have implemented a use case where AI helps when a customer calls and says, "My bill is high." The AI searches the customer's profile to check if the high consumption is real or just a misunderstanding. If it is high, the AI creates a notification for the backend to check the issue. The system automatically generates the bill and the notification for the agent, who then views and either submits or rejects the notification. I recommend using the solution for all the features I have mentioned before, including the excellent AI experience, omnichannel, self-service, and customer journey features. I rate it a nine.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With Acqueon Engagement for Amazon Connect, it was only one percent of that staffing need and we completed off-boarding within six months, whereas otherwise it might have easily taken us two to three years, really saving us a lot of money and making it worth the investment."

"Acqueon Engagement for Amazon Connect has positively impacted my organization by significantly increasing agent productivity by slashing idle time through predictive dialing while boosting contact rates using Best Time to Call analytics."

"Acqueon Engagement for Amazon Connect positively impacts my organization by automating the campaign and the sending of emails and pop-up messages based on the status of the customers who have not obtained a debit card, and I see a benefit for my team as it was not necessary to keep track or manually do work, which was automated by Acqueon Engagement for Amazon Connect."

"Avaya offers some of the most widely used (and therefore tested and improved) contact center solutions available."

"The technical support services are good."

"It's scalable, it's fast, and it is very robust."

Cons

"Enhanced documentation and faster response times for technical support would accelerate troubleshooting of complex integration bottlenecks."

"I think Acqueon Engagement for Amazon Connect can be improved by making the user interface easier to read."

"The solution should be more flexible on-premises. We are currently on-premises and looking to move to the cloud."

"Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."

"Its scalability means that it is not a simple 'install and forget' setup."

Pricing and Cost Advice

Information not available

"Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

36%

Outsourcing Company

10%

Comms Service Provider

Healthcare Company

Manufacturing Company

16%

Financial Services Firm

12%

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for Acqueon Engagement for Amazon Connect?

My experience with pricing, setup cost, and licensing is that the pricing was perhaps very high, but as I said, the customer is a Swiss bank, so there was a lot of money to spend.

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What needs improvement with Acqueon Engagement for Amazon Connect?

I think Acqueon Engagement for Amazon Connect can be improved by making the user interface easier to read. Initially, there is a lot of information on the screen, and it may be necessary to let use...

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What is your primary use case for Acqueon Engagement for Amazon Connect?

My main use case for Acqueon Engagement for Amazon Connect is to set up a campaign promotional for a debit card for our customer, which is a Swiss bank.

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Comparisons

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Compared 26% of the time

Five9 vs Acqueon Engagement for Amazon Connect

Compared 17% of the time

Comet vs Acqueon Engagement for Amazon Connect

Compared 12% of the time

More Acqueon Engagement for Amazon Connect Competitors

Genesys Cloud CX vs Avaya Infinity Platform

Compared 10% of the time

Five9 vs Avaya Infinity Platform

Compared 8% of the time

Amazon Connect vs Avaya Infinity Platform

Compared 7% of the time

InterDialog Unified Contact Center vs Avaya Infinity Platform

Compared 6% of the time

LinkLive vs Avaya Infinity Platform

Compared 5% of the time

More Avaya Infinity Platform Competitors

Product Reports

Buyer's Guide

Contact Center Platforms

September 2026

Acqueon Engagement for Amazon Connect report

Download Acqueon Engagement for Amazon Connect product report

Buyer's Guide

Contact Center Platforms

September 2026

Download Avaya Infinity Platform product report

Also Known As

No data available

Avaya IX Contact Center, Avaya Call Center, Avaya Intelligent Xperiences Contact Center , Avaya OneCloud

Overview

Acqueon Engagement for Amazon Connect enhances customer interactions by integrating advanced contact center capabilities. It facilitates seamless communication and optimal customer engagement within Amazon Connect.

Built to improve customer experience, Acqueon Engagement for Amazon Connect offers dynamic features that align with industry needs. It integrates seamlessly with Amazon Connect to ensure effective engagement through personalized interactions, analytics, and a unified platform. Organizations can streamline contact center operations, making it an essential tool for improved customer communication.

What are the key features of Acqueon Engagement for Amazon Connect?

Advanced Analytics: Provides insights into customer interactions for better decision-making.
Omnichannel Support: Ensures consistent experiences across multiple channels.
AI-driven Insights: Leverages AI to enhance customer service efficiency.
Personalized Campaigns: Facilitates targeted marketing based on customer data.
Scalability: Adapts to changing customer needs and business growth.

What benefits or ROI should be considered?

Increased Efficiency: Streamlines operations, reducing manual tasks.
Improved Customer Satisfaction: Enhances personalized customer experiences.
Cost Reduction: Optimizes resources, leading to financial savings.
Enhanced Data Utilization: Leverages data for better strategic decisions.
Future-proofing: Prepares businesses for evolving industry demands.

In industries such as healthcare, finance, and retail, implementing Acqueon Engagement for Amazon Connect has revolutionized the way customer interactions are managed. In healthcare, it ensures timely patient communication. For finance, it supports secure transactions while retail thrives through personalized customer engagement enabling better shopping experiences.

Acqueon

Avaya Infinity Platform offers a unified communication and collaboration experience tailored for businesses. It integrates various technologies to enhance enterprise operations, ensuring seamless interactions and processes.

Designed for organizations seeking to improve communication and collaboration, Avaya Infinity Platform consolidates multiple functionalities into one. It supports voice, video, messaging, and conferencing tools, all aimed at enhancing team and customer interactions. Its robust framework allows companies to streamline processes, reducing inefficiencies while promoting effective communication. Avaya Infinity Platform adapts to different business environments, transforming communication strategies to achieve cloud-based and on-premise goals.

What are the key features of Avaya Infinity Platform?

Unified Communication: Integrates voice, video, and messaging for seamless interactions.
Scalability: Adapts to business growth with flexible capacity expansion.
AI Integration: Utilizes AI for enhanced analytics and decision-making.
Cross-Platform Support: Compatible across different devices for versatile use.
Security Protocols: Advanced measures to protect data and communication integrity.

What benefits and ROI should you expect from Avaya Infinity Platform?

Enhanced Efficiency: Streamlines communication, reducing delays and improving outcomes.
Cost Reduction: Optimizes resource allocation, further minimizing operational expenses.
Improved Collaboration: Facilitates teamwork through versatile tools and integrations.
Scalable Solutions: Provides growth options without significant infrastructure changes.

Avaya Infinity Platform is effectively utilized in industries like finance, healthcare, and education. In finance, it enhances secure client communication. Healthcare benefits from real-time video consultations and collaborative decision-making. Education uses it to offer remote learning and virtual classrooms. Its adaptability to diverse industry requirements enables customized implementations that drive meaningful improvements.

Avaya

Sample Customers

Information Not Available

RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos

Buyer's Guide

Acqueon Engagement for Amazon Connect vs. Avaya Infinity Platform

September 2026

Free Report: Acqueon Engagement for Amazon Connect vs. Avaya Infinity Platform

Find out what your peers are saying about Acqueon Engagement for Amazon Connect vs. Avaya Infinity Platform and other solutions. Updated: September 2026.

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