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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

NetScaler offers excellent load balancing and SSL offloading features, providing high availability and security for applications.
SSL VPN in NetScaler is highly regarded for its ease of setup and management.
NetScaler's GSLB feature ensures service continuity by efficiently balancing load across data centers.
High availability and performance capabilities make NetScaler a preferred choice among users.
NetScaler is valued for its robust security features, such as application firewalling and IP Reputation.

CONS

Support for scripting needs enhancement, such as implementing features like iRule for customized configurations.
Existing documentation and support need improvement as it lacks coverage of multiple use cases and clear guidance.
Licensing is complex and costly, with the need for more transparent and competitive pricing.
Technical support responsiveness and expertise are lacking, leading to unresolved issues and reliance on self-solving by users.
Regular expression-based policy creation and scripting logic behind rules need to be simplified and less tedious.
 

NetScaler Pros review quotes

AR
IT Security Specialist at a educational organization with 201-500 employees
Nov 11, 2024
It allows students to access required software for their studies.
LD
Information Technology Division Director at Ethiopian Roads Administration
Feb 27, 2024
Citrix Netscaler makes it easy to provide services to end users, offering better visibility into user sessions compared to VMware. However, instability in network or machine can cause headaches as it's hard to pinpoint issues. SSL offload feature enhances security posture by providing secure connectivity between end users and backend systems. We use additional Azure remote security solutions for comprehensive protection.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 7, 2024
An essential component is the Director, which provides detailed insights into sessions, including identifying session failures, connection issues, user lockouts, etc. It presents a list of problems to address, enabling you to click on them and resolve them efficiently.
Learn what your peers think about NetScaler. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,125 professionals have used our research since 2012.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 23, 2024
One of the most beneficial features for application delivery is its integration with Citrix Storefront, facilitating user logins and ensuring continuity during data center outages.
Parin Thaker - PeerSpot reviewer
Solution Specialist at Dotcad Pvt Ltd
Jun 18, 2024
The solution can be configured very granularly and has good control over security.
YA
IT Supervisor at United Nations
May 15, 2024
Citrix is good for application protection.
Mazhar Khan - PeerSpot reviewer
Manager Spend and Alliances (RVP) at Faysal Bank Ltd
Jan 18, 2024
From a security standpoint, It is a comprehensive solution in a single box.
Rohit Ghorpade - PeerSpot reviewer
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Dec 5, 2023
One of its most valuable features is fundamental load balancing, supporting both basic load balancing and database teams.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Apr 14, 2023
For NetScaler, our major use cases are database load balancing, PowerVPN VPN access gateway, WAF (Web Application Firewall), and content switching.
AT
Co-owner at Akson d.o.o.
Jun 27, 2022
The advantage of Citrix Web App and API Protection is just its graphic user interface for beginners. The solution is nothing special, but we have to use it for the corporation. Another advantage of Citrix Web App and API Protection is that we have our copy to test things and get the know-how of it.
 

NetScaler Cons review quotes

AR
IT Security Specialist at a educational organization with 201-500 employees
Nov 11, 2024
The configuration is complex, and only one or two people know how to assist when problems arise.
LD
Information Technology Division Director at Ethiopian Roads Administration
Feb 27, 2024
Improvements are needed to address the issue of machines becoming unregistered, ensuring stability for end users. Troubleshooting with Citrix support can be challenging, so clearer diagnostics would be beneficial. As for global server load balancing, it works well on-premises, depending on user volume and service stability. Overall, it's satisfactory for us.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 7, 2024
Citrix is more expensive than Horizon.
Learn what your peers think about NetScaler. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,125 professionals have used our research since 2012.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 23, 2024
Finding relevant documentation for learning NetScaler can be challenging, especially for beginners who prefer a web interface over command-line interfaces.
Parin Thaker - PeerSpot reviewer
Solution Specialist at Dotcad Pvt Ltd
Jun 18, 2024
I would like to enhance the solution's bot protection features.
YA
IT Supervisor at United Nations
May 15, 2024
The setup was not simple.
Mazhar Khan - PeerSpot reviewer
Manager Spend and Alliances (RVP) at Faysal Bank Ltd
Jan 18, 2024
If one device or switch fails, the failover to another device is not seamless which is painful.
Rohit Ghorpade - PeerSpot reviewer
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Dec 5, 2023
Currently, the support team's responsiveness is lacking, and the technical personnel on calls often seem unfamiliar with the issues or inadequately trained.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Apr 14, 2023
Manageability and adaptability can also be challenging for end customers.
AT
Co-owner at Akson d.o.o.
Jun 27, 2022
An area for improvement in Citrix Web App and API Protection is for it to give real-time notifications and alerts. It would be practical if the solution warns you if there's an attack or if the load or traffic volume increases or decreases. An additional feature I'd like to see in Citrix Web App and API Protection is a prediction or artificial intelligence on what is happening, for example, attacks.