Learn more about CDW Technology Support
CDW Technical Support Features:
CDW Technical Support has many valuable key features. Some of the most useful ones include:
OEM Escalation - If CDW is unable to support and provide a solution with regard to a specific issue, they will escalate the issue on behalf of their users.
Case Ownership - CDW will take ownership of a case. There will be one point of contact who will support a user’s case. This provides a more personal experience for the users.
Timely Responses - CDW will provide the support needed within the timeframe specified by the user and in a very timely manner.
CDW Technical Support Benefits:
There are many benefits to implementing CDW Technical Support. Some of the biggest advantages the solution offers include:
Accessibility - CDW Technical Support is very accessible. They provide 24/7 support. Users are able to speak to a resource directly as soon as they need to.
Personalized Experience - CDW offers a personal support experience. CDW will first understand a user’s environment and will then quickly identify the issue and resolve it. CDW as well will provide updates upon request. If the user has an issue with how the case is progressing, they can always reach out to CDW and CDW will provide them with the support and updates they need regarding their case.
Reviews from Real Users:
Below are some reviews and insightful feedback written by PeerSpot users currently using CDW Technical Support.
A Service and Delivery Manager at a large financial services firm comments: “Working with CDW's services results in a more personal support experience. The importance of that is the fact that they understand our environment. They can quickly identify the issues we may have, provide recommendations, and get them resolved.”
A CTO at a small tech services company remarks: “CTS works 24/7. That's one of the most valuable aspects for me because if I need assistance for one of our clients, I need assistance now. It's also very important that CDW's service includes OEM escalation.”
A Director of Infrastructure at a small financial services firm says: “The OEM escalation that CDW includes in CTS is helpful because there are times when you need to speak directly to the right person at the vendor. You may need access to a development team to help fix a bug, for example. When you need to escalate you can't expect the CDW people to know everything. It's inevitable you're going to get escalated up the actual vendor at some point.”
Cisco CDW Technology Support
An alternative to Cisco SmartNet Support, CDW has an experienced pool of Cisco-certified professionals to deliver the right solution for you:
- More than 700 Cisco-certified sales experts (CSSE 6)
- More than 300 Cisco-certified Network/Design associates
- More than 200 Cisco-certified Network/Design/Voice professionals
- More than 50 Cisco-certified Internet work experts
Microsoft CDW Technology Support
An alternative to Microsoft Premier Support and Microsoft Unified Support, CDW provides top-level, Microsoft-certified engineers on demand and support for the following Microsoft platforms:
- Microsoft Server OS
- SQL Server
- System Center
- Exchange Online
- Office 365
- SharePoint Online
- Microsoft Endpoint Manager (Intune)
- SharePoint Server (on-premises)
- Exchange Server (on-premises)
Palo Alto CDW Technology Support
A CDW/Arrow co-branded service backed by the OEM collaborative warranty support service, CDW will take the first call on your behalf to help resolve your warranty/service contract request. We are a one-stop shop for Palo Alto Networks solutions, having attained the broadest range of expertise across multiple technologies.
- Palo Alto Networks Authorized Support Center (ASC)
- Palo Alto Networks Certified Professional Services Partner (CPSP)
Learn more about CDW Technology Support.