CDW Technology Support Buyer's Guide
Download the CDW Technology Support Buyer's Guide including reviews and more. Updated: October 2022
What is CDW Technology Support?
CDW provides custom-tailored Cisco, Microsoft and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment. CDW Technology Support provides cost-effective, high-value alternatives to OEM support for Cisco, Microsoft and Palo Alto Networks support contract customers.
All CDW Technology Support products provide the following:
Single Point of Contact-We are your "one hand to shake." CDW serves as a single point of contact for your product, licensing and support service needs. We own your incidents from inception to final resolution.
OEM Integration-The CDW Technology Support Service Desk seamlessly augments the OEM's support capability on your behalf and is fully backed by Cisco, Microsoft and Palo Alto.
24x7x365 Support-Our service desk is available all year, wherever and whenever you need us.
Incident Priority-Set your incident priority based on potential business impacts.
First Call Response and Escalations-All incidents are routed through the CDW Service Desk and routed to certified support engineers.
Personalized Experience-CDW is a trusted and vested partner in your business.
Multiple Communication Options-Initiate incident reports via portal, portal chat, email or phone.
Competitive Pricing-Our existing OEM support relationships allow us to offer additional support at a cost that works for you.
OEM Certified Engineers-Our support team has been delivering OEM-certified support for over 20 years — we can connect you with an elite support engineer with fewer transfers.
ITSM Best Practices-Our ITIL-certified engineers and ServiceNow Services Portal help you maintain IT Service Management (ITSM) best practices and systems.
Cisco CDW Technology Support
An alternative to Cisco SmartNet Support, CDW has an experienced pool of Cisco-certified professionals to deliver the right solution for you:
- More than 700 Cisco-certified sales experts (CSSE 6)
- More than 300 Cisco-certified Network/Design associates
- More than 200 Cisco-certified Network/Design/Voice professionals
- More than 50 Cisco-certified Internet work experts
Microsoft CDW Technology Support
An alternative to Microsoft Premier Support and Microsoft Unified Support, CDW provides top-level, Microsoft-certified engineers on demand and support for the following Microsoft platforms:
- Microsoft Server OS
- SQL Server
- System Center
- Exchange Online
- Office 365
- SharePoint Online
- Microsoft Endpoint Manager (Intune)
- SharePoint Server (on-premises)
- Exchange Server (on-premises)
Palo Alto CDW Technology Support
A CDW/Arrow co-branded service backed by the OEM collaborative warranty support service, CDW will take the first call on your behalf to help resolve your warranty/service contract request. We are a one-stop shop for Palo Alto Networks solutions, having attained the broadest range of expertise across multiple technologies.
- Palo Alto Networks Authorized Support Center (ASC)
- Palo Alto Networks Certified Professional Services Partner (CPSP)
Learn more about CDW Technology Support.
CDW Technology Support Video