VMware Service Manager Reviews

Name: VMware Service Manager
Brand: VMware
Rating: 4 (5 reviews)

3.6 out of 5

5 reviews
80% willing to recommend

519 followers

What is VMware Service Manager?UNIXBusinessApplication
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VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

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VMware Service Manager is the #10 ranked solution in top License Management solutions and #23 ranked solution in top IT Asset Management solutions. PeerSpot users give VMware Service Manager an average rating of 7.2 out of 10. VMware Service Manager is most commonly compared to ServiceNow: VMware Service Manager vs ServiceNow. VMware Service Manager is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Buyer's Guide

IT Asset Management

April 2024

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Helped 769,065 peers since 2012

Featured reviews

Mizanur-Rahman

System Administrator at a financial services firm with 1,001-5,000 employees

Jul 19, 2020

We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one…

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it_user853359

Global manager at Faurecia

Apr 10, 2018

Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server It provides us the following: A better utilisation of the hardware More flexibility Improved maintenance cycles A system overview. Flexibility…

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Kenny LY

Head Of Information Technology at ALAINE FORWARDING

Oct 20, 2020

All of the features are very suitable for us. It is also a stable solution Its automation feature needs improvement. They can include the vRealize Automation feature in this solution. I have been using VMware Service Manager for more than six years. It is stable. Its scalability is good, but…

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VMware Service Manager market share

Product category:

As of March 2024, the market share of VMware Service Manager in the IT Asset Management category stands at 0.7%, marking an increase of 97.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Valuable Features

"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."

Room for Improvement

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."

Pricing

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

16%

Government

13%

Manufacturing Company

Computer Software Company

University

Healthcare Company

Non Profit

Legal Firm

Comms Service Provider

Insurance Company

Media Company

Outsourcing Company

Real Estate/Law Firm

Transportation Company

Performing Arts

Pharma/Biotech Company

Construction Company

Retailer

Consumer Goods Company

Training & Coaching Company

Energy/Utilities Company

Wholesaler/Distributor

Aerospace/Defense Firm

Leisure / Travel Company

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VMware Service Manager customers

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems