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Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

The most valuable feature of Kaseya VSA is the ability to control laptops remotely. Kaseya VSA is a cheap and user-friendly solution.

The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring.

The solution should have more third-party applications and a system for updating the applications. It's very difficult to update the third-party software on every device. It's very simple to patch the updates of the nodes, but it's not simple to update third-party software.

I would like to have the solution's features upgraded every year.

I have been using Kaseya VSA for more than ten years.

Approximately 100 users are using the solution in our organization.

I rate the solution an eight out of ten for scalability.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

Kaseya VSA can be very easily deployed in a few minutes.

The solution's pricing is reasonable.

You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person.

Overall, I rate the solution a seven out of ten.

I use the solution since it functions as a virtual system administrator that allows me to monitor our company's clients' networks, and the tool serves as an RMM solution. The product allows me to monitor our company's clients' networks and administer and make changes. The solution also allows me to deploy policies, especially in areas like patching or software updates. The tool serves as a single platform to manage everything with just a few clicks.

The most valuable features of the solution stem from the improvements made in the security area since the product dealt with the major security breach a few years ago. In the product, it is good that users need to change the passwords and reset them every 30 days. The solution just makes the administration of networks much easier, making it a cost saver for my company's customers because now they don't have to pay for my time to visit them since I can even send my technicians to see them.

The product's user interface is an area with certain shortcomings where improvements are required. N-central's user interface looks much prettier and is probably easier to navigate than the one provided by Kaseya VSA. Once users get the hang of how to use the Kaseya VSA's user interface, the features can help them customize reports and do a whole lot of things. Kaseya VSA's user interface or the initial landing page is not very pretty, but it is fine and works perfectly.

I have been using Kaseya VSA for around four years. My company provides services related to the product since we have a partnership with Kaseya VSA, which functions as the solution's MSP.

The tool has been stable since it crashed a few years ago. SolarWinds and then Kaseya crashed a few years ago, after which both the product work was done in areas like patching, software updates, and everything else.

The product has been scalable so far. I haven't served a massive number of customers yet, and I have had to face issues when trying to scale up.

My company mostly serves the needs of small to medium-sized companies that use the solution. It is difficult to cater to the needs of enterprise-sized customers since they have their own internal IT departments. My primary focus is on small to medium-sized companies or SME sectors with the tool.

The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located. One of the challenges my company faced with SolarWinds stemmed from my organization and SolarWinds' technical team operating in different time zones. If my organization and Kaseya's support team are considered, there is only an hour or two between our time zones, which is fine for us. I haven't faced scenarios where I had to escalate certain issues and deal with the technical support team of the product.

I have experience with N-able N-central. I moved from N-able N-central to Kaseya VSA since the latter offered me a product called Network Detective PRO, which allows me to scan networks and produce reports that I can use to onboard customers or try to sell the product to the customers, even though N-able and Kaseya were available at the same prices. The aforementioned reasons prompted me to choose Kaseya tools.

In terms of the installation part of the product, I use the solution's remote version completely, so it is just a matter of sign-in, and there is nothing to install. All I need to do to onboard a customer is that I need to create the customer account on the portal, after which I download the agent, which is the tiny file, and then I deploy it on the customer's network, and the tool does the rest of the job by itself.

The solution's deployment process doesn't take much time. Depending on the network's size, users install the agent on one of their servers, after which it scans the network, and as the machines come live, it deploys the agent to those machines. In general, the deployment process doesn't take long since it can be done within a short period of time, especially if all the endpoints are present in an environment, because it can manage a network relatively quickly in around an hour, as it can pull up all the information.

The tool is meant for anyone who operates in a type of environment after the COVID-19 pandemic, where most people work remotely and face-to-face contact is minimized. Tools like Kaseya VSA are always the best since they ensure a good investment return.

Kaseya VSA can be described as a fairly priced product. The product's end customer is the one who has to ensure paying for the agent. If a user has 50 network nodes in their environment, then there is no need for them to pay for 50 nodes, so the price is an area that is passed on to the customer.

The tool is meant for customers looking to run an efficient service without employing an IT resource, which makes it a cheap resource, especially considering that I charge my customers for every device that I monitor and manage in their environment. The tool operates at a fraction of the cost when compared to the monetary resources needed to employ a full-time person.

I rate the overall solution a ten out of ten.