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The primary use case for utilizing Qualtrics Customer XM revolves around data collection through various surveys conducted across different target groups. We use multiple methodologies, such as face-to-face interactions or technical interviews. The collected data can be viewed in real time on a dashboard, allowing stakeholders from various departments to access and analyze the data efficiently.
The most valuable feature of Qualtrics Customer XM is being a one-stop solution. It allows seamless data collection, analysis, and presentation without downloading or switching between different tools. Moreover, the platform offers modular and programmable features that simplify complex tasks, even for users without an IT or programming background.
Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically. They could improve this particular area.
It is a stable product. I have encountered minimal downtime, with only one occurring around a year and a half ago. The support team proactively informs users about any upcoming updates within the server.
Our organization has 15 to 20 Qualtrics Customer XM users.
From the client side, we have granted them access as well. So they are utilizing it, and it must be for approximately 25 individuals. Therefore, around 50 personnel use the contracts.
It is a scalable product. The scalability primarily depends on the product purchased from Qualtrics, as different products may limit the number of users or data responses. However, these limitations can be extended based on the organization's requirements.
I have contacted the technical support team multiple times, particularly during the initial stages. They have been highly responsive, assisting various channels such as their website or direct communication.
The initial setup and installation of Qualtrics were straightforward. Being a web-based service, users only need to log in with their credentials obtained after purchasing a product from the Qualtrics website. There is no elaborate setup process required.
Our company opted for Qualtrics primarily based on client preference. The specific XM module favored by our client led us to choose Qualtrics for our data collection and analysis needs. While other in-house software solutions are available, their alignment with our client's preferences and requirements made Qualtrics the preferred choice for our organization.
If you're considering using Qualtrics for the first time, I suggest you try it. However, before deciding, it's important to consider the pricing aspect. The cost can vary depending on the company and its specific needs. Qualtrics might be expensive for personal use, and alternative free solutions such as Google Surveys or some cybersecurity platforms offer affordable options. However, Qualtrics provides a comprehensive solution that encompasses data collection, analysis, and reporting. It's particularly beneficial for organizations with multiple users who must collaborate on data analysis and reporting. In terms of the cost-benefit ratio, it's worth the investment.
Based on my experience, I would rate Qualtrics Customer XM as nine out of ten. While there are certain limitations regarding questionnaire customization, the platform excels in service quality, stability, and reliability. Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations. While Qualtrics itself may not directly integrate with other customer systems, solutions can facilitate the implementation of surveys or studies on various platforms.
We use the solution to run surveys on behalf of our customers.
The solution understands statistical significance. You can capture the same interface where we're programming and hosting the surveys.
The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization.
We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.
I have been using Qualtrics Customer XM for two years.
I rate the solution’s stability a nine out of ten.
I rate the solution’s scalability a seven out of ten.
I’ve used SurveyMonkey, Vision Critical, and Confirmit. We opted for Qualtrics because it has an easy-to-use interface with little training.
The initial setup is very straightforward.
We have two returning customers for the solution.
You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey software vs. buying response buckets.
Qualtrics has an easy-to-use interface with a short learning curve, allowing you to focus your expertise on writing the best surveys and doing the best analysis.
Overall, I rate the solution an eight out of ten.
