Share your experience using Catchpoint

Our primary use case for the solution is for end vision monitoring with an endpoint solution. We also use them to create network status while focusing on the synthetic solution because of digital monitoring. Catchpoint provides a great amount of information, and customers want budgets, so they spend less on cheaper products. Catchpoint has a better chance to increase its market, but they have been focusing on the synthetic force because there is a clear advantage and digital monitoring. We deploy the solution on-premises.

Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring.

Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.

We have been using Catchpoint for over four years.

I rate the stability a nine out of ten.

I rate the scalability an eight out of ten.

We get customer service and support from our vendors.

We implement it with a vendor team.

I rate the price a two out of ten, where one is a high price and ten is a low price.

I rate the solution a six out of ten. The solution is good but can be improved by focusing solely on network monitoring and improving its marketing strategy to strengthen consumer awareness of the solution.

Currently, our organization is adopting Asawari principles. We are using Catchpoint as a marketing tool. 

We create automation scripts for our applications. Those scripts are running in Catchpoint, enabling us to hit different geolocations, ensuring that prospective customers are reliable when they come to our sites.

Catchpoint provides the data for our internal dashboard which shows us the reliability of the customer.

Catchpoint's customer service and support are valuable. They are available and able to help us whenever we need extra features. They are clear with respect to what they can or cannot do.

I like that you can record the sessions, and you are able to test the transaction type, web-based and API based. They provide the raw APIs to pull the data. 

Catchpoint's new user interface has a lot of new features enabled and many more functionalities than previous versions.

Catchpoint has placed backbone nodes in different locations. There is a page called the nodes' status page where you can check the status of the nodes. The challenge we have faced is that sometimes our backbone nodes go down due to some technical issue, it could be due to the carriers or the vendors, we have to go to that page and subscribe to that location. We have asked Catchpoint to provide us with notifications through API so that we don't have to manually go and see the page to make the changes to the script. By providing this notification automatically through API, we can switch the nodes.

Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly. For example, the new user interface does not allow you to resize certain resolutions. 

I have been using Catchpoint for the past three years.

This solution is stable, particularly this past year. We run different kinds of tests, transactions and API where we felt some difficulties, but they have a different patch of releases that are addressing each concern one by one. 

Catchpoint is scalable. They have acquired a lot of data centers across the United States. We have over 300 daily users of the solution in our organization. The majority of the users are quality analysts and developers.

When we started using Catchpoint there were not many features and low functionality from our project perspective. We continuously work with customer service and support, and they help us whenever we need any extra features. 

Catchpoint has a very professional service team. They can help you with the scripting and other functionalities. They have a dedicated network team, so if you face any issues with the geolocations on the nodes or anything related to the network, there is dedicated support available 24 hours a day, seven days a week. 

When considering the technical scripting perspective, I would rate their customer service and support a five out of five. If we are talking about the network side, I would rate them a four out of five. On the network side, they will analyze your ticket. The analysis requires them to take more time, delaying the resolution of your concern.

Positive

The initial setup of Catchpoint is easy. They have all the manuals in the subscription page. By going through the documentation, it is very easy to set up. 

When doing the scripting part, you have all the main functionalities that can be used in Catchpoint. The script development is already there for you to go through and utilize.

Overall, I would rate the initial setup of Catchpoint a five out of five.

The license agreement our company purchased came with a certain process requiring you to go through their site and register with your corporate email ID. Once you register, an email is auto-generated that includes the procedure needed to follow for set up.

Technically speaking, we are seeing improvements.

Overall, I would rate Catchpoint an eight out of 10.