Service and Support
Technical support for IDERA SQL Compliance Manager shows signs of decline, with delayed feedback attributed to increased open tickets. Users find complications with network configurations and persistent bugs, alongside unaddressed feature requests. The dashboard's prominence causes other areas to lag, leading to dissatisfaction. Some opt for reinstalling instead of seeking assistance. Mixed experiences are reported, with some not engaging with support and others expressing no complaints.
Deployment
Users encountered challenges with IDERA SQL Compliance Manager's setup involving dashboard issues and settings reset post-update. Without dashboard complications, some found the process simple, just a few clicks. Installation usually proceeds smoothly unless impacted by firewalls. While many appreciate straightforwardness, others need support due to registration difficulties. Installation simplicity influenced their tool choice. Adding servers was managed easily, with agent installations being uncomplicated for experienced users.
Scalability
Users found scalability a bit challenging due to security and network configurations. However, they're satisfied that IDERA SQL Compliance Manager manages everything with a single cluster and minimal resource usage. Some encountered sluggish performance when monitoring numerous servers, with advice to keep databases under a certain size. Generally, entities report no major issues, confirming its scalable nature.
Stability
IDERA SQL Compliance Manager is described as stable by users, though some had past performance issues with trace files causing bottlenecks despite normal server metrics. Updates have improved speed and stability, with concerns diminishing in recent releases. Previously, certain installations crashed, but this has reportedly improved. Others had issues with GUI functionalities, leading to command line alternatives. Currently, users find the system stable, successfully auditing numerous SQL service instances.