Service and Support
Check Point Infinity's customer service and support receive mixed feedback. Some users commend its promptness, helpfulness, and high-quality assistance with swift resolutions and comprehensive resources. Others, however, report slow response times and lengthy issue resolutions, sometimes taking weeks or months. While technical assistance is generally rated positively, there are suggestions for enhancing materials to minimize direct support reliance, and addressing occasional delays during peak periods could improve overall satisfaction.
Deployment
Check Point Infinity's initial setup is generally straightforward and efficient, with many users finding it easy to configure using the intuitive interface. While some experienced minor challenges, especially with integrations, the setup typically requires a short time frame. Deployments often involve multiple resources, but users appreciated the availability of support from Check Point's team. Cloud-based setups are noted for their simplicity, and several users completed installations within a few hours to a couple of days.
Scalability
Check Point Infinity is recognized for its strong scalability, accommodating increased user counts and meeting diverse organizational needs. Users find it flexible and adaptable without significant performance loss, ideal for enterprises and SMBs. It supports up to 1GBPS for SMBs with enhanced interface quality. Some users experience complexity and suggest technical training, yet its deployment ecosystem, customizable licensing, and robust performance ratings solidify its reputation as a scalable cybersecurity framework.
Stability
Users find Check Point Infinity very stable, with ratings of up to ten out of ten. They mention the system performs well under advised loads and boosts network performance. Stability ratings vary between eight and ten, reflecting confidence in the platform. Despite occasional latency issues, users consistently report reliable operation with minimal maintenance required. Stability is enhanced with proper configuration and machine capabilities, although some suggest customer support improvements could further enhance performance.