Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with Trend Micro Deep Security?

Please share with the community what you think needs improvement with Trend Micro Deep Security.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
25 Answers
BobenGeorge - PeerSpot reviewer
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
May 24, 2021

There should be more tools to trace back. Some sort of module needs to be included to attach all the things. It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable.

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Cyber Security Technical Engineer at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Apr 16, 2021

The licensing structure could improve.

Technical Manager at Digital World
Real User
Top 5Leaderboard
Apr 2, 2021

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline. Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem. I would like to see cloud-based integration.

Natthapong Prayadsub - PeerSpot reviewer
IT Infrastructure Manager at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
Dec 31, 2020

I would like to see an EDR function for the servers, as that would be useful for us. Detection and Response directly to the servers.

Raul Poma Astete - PeerSpot reviewer
Technology Support Engineer at a energy/utilities company with 501-1,000 employees
Real User
Top 10
Dec 24, 2020

An additional feature that should be included in the next release is the ability to scan more document types.

Security Engineer/Architect at Telecom Italia
Real User
Oct 22, 2020

One problem with this kind of products is scaling. If you go on large sites you have to have an external database, which would increase the overall solution cost. The solution offers many features aside from antimalware, lile Host FE and IDS/IPS, File integrity monitoring and so on, but if you use it to protect deliering agents on hosts you'd better verify the amount of host resources (ram) utilized by DS agent itself.

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Founder at a financial services firm with 1-10 employees
Real User
Aug 5, 2020

This is a very good tool but I don't find it to be a particularly user friendly solution, a lot of trouble shooting is required. I believe it needs simplification, without that they will run into continual problems. For now the solution requires spending a lot of time on module issues and anti-malware modules. We also have issues with scaling and this area could be improved. Adding one additional end point means you need to re-input all the other end points. If you have 1,000 users, that is not possible in real time. Each time we deploy new managers we need to connect with all endpoints and they need to be re-entered.

VijayKumar4 - PeerSpot reviewer
AVP - Cyber Secuirty at Cloud4C Services
Top 10
Jul 26, 2020

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them. We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

Information Systems Director at a manufacturing company with 1,001-5,000 employees
Real User
Jun 25, 2020

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

Sachin B - PeerSpot reviewer
IT Executive at IFB
Real User
Jun 15, 2020

As for what could be improved, I think it should come with an XDR facility without any extra cost. They're always releasing new features, but we need to pay extra for them. Our management is a little conservative about paying for new features. So if they're upgrading something or coming out with a new technology, they should provide it to the existing users. Recently, I attended a webinar that XDR gave about their new threat finding features and we have not received them yet. They are not giving it to existing customers. They are only offering it for purchase. It is for threat forensic reports. I'm not asking for free, since we are already paying. Whenever they come out with a new thing, they should integrate it with the existing product. That is my opinion. Additionally, we need a complete web reputation. We need to be able to do forensics for any incoming threat, to find details of the source of the threat, and to catch the '"enemy."

it_user651714 - PeerSpot reviewer
Solution Expert -Security at a financial services firm with 10,001+ employees
Real User
Sep 24, 2019

The client can show as offline sometimes, and that becomes a bit difficult for troubleshooting. We end up basically redeploying the client. This is something that could be improved in the future. It would be helpful if they added more machine learning into the solution in the future.

Senior Security Specialist at a tech services company
May 29, 2019

Some areas for improvement are: * There are new additions to the standard product that should be included with the Deep Security version. * When implementing this solution, sometimes we have challenges with SQL migration. * Some of our customers complain about the cost of this solution. * I would like to see an AI component added to the next release of this solution. * The agent-based version has performance issues and they have to make it more lightweight. * The forensic analysis capability needs to be improved.

it_user984873 - PeerSpot reviewer
Data Center Manager/Support Delivery Manager at Salam Technology
Real User
May 22, 2019

The support for email protection can be improved.

Matthew White - PeerSpot reviewer
Real User
Jan 14, 2019

The training needs improvement. It is expensive (classroom training), and it is often hard to find answers by yourself using the documentation. I would like them to add EDR features, moving away from traditional signature-based anti-malware.

it_user848262 - PeerSpot reviewer
Hewlett Packard Enterprise Solution Architect at a tech services company with 11-50 employees
Jan 14, 2019

It needs better global visibility of the virtual environment. I would like more security tools which could fit into a DevOps environment.

Systems Administrator at Alfred Publishing
Real User
Dec 11, 2018

If I had more reporting, the product would be an A plus. Reporting is the one thing that we are sort of missing, especially with more log information.

Swami Venkat - PeerSpot reviewer
CTO at a tech vendor with 1-10 employees
Real User
Dec 11, 2018

Trend Micro is not government certified or federal complaint. If they could become compliant/certified, this would make it easier for us to use it for our government projects.

DevOps Engineer at a financial services firm with 501-1,000 employees
Real User
Dec 11, 2018

I know that they are working on it, but their automation needs improvement. I would also like to see more containerization stuff, specifically Docker.

Mohit Sharma - PeerSpot reviewer
CTO at RightCloud Pte. Ltd.
Real User
Dec 11, 2018

It needs to improve its integration with a lot of other products. This should be in the road map because we have a lot of SaaS-based appliances which are not connected with each other. Thus, I'm looking forward to more integrations coming together as a part of the product. Going forward, I would like to have more APIs and integration with more application monitoring intelligence platforms.

Dirty Blueshirt (Aaron S) - PeerSpot reviewer
Principal Infrastructure Security Architect at S2 Global
Real User
Dec 11, 2018

The initial setup needs improvement. Once it is set up, the configuration is relatively simple. However, the initial setup was a bit of a challenge.

Carlos Sampaio - PeerSpot reviewer
HR Analyst Manager at Cesar
Real User
Dec 4, 2018

The working interface and the reports for non-technical people could use improvement. They are a bit scary.

SebastianFernandez - PeerSpot reviewer
VP of Enterprise Architecture at Broadridge
Real User
Dec 4, 2018

AWS products could become more compatible with intrusion detection products leveraging help from Trend Micro.

Tanweer Surve - PeerSpot reviewer
Sr. Director, Enterprise Architecture & Cloud Technologies at Essilor
Real User
Dec 4, 2018

I'm currently evaluating TippingPoint. Trend Micro is still working on building tight integration with TippingPoint being a recent acquisition from a few years ago. So, a Tipping Point integration with Deep Security, having one single pane of glass dashboard, would provide us a simple use case.

Divyang P - PeerSpot reviewer
Senior Cyber Security Consultant at Infosec Ventures
Dec 12, 2017

Reports. The default reports provided don't provide much insight.

Jason Cradit - PeerSpot reviewer
Director of Cloud Architecture and Security at a consultancy with 1,001-5,000 employees
Real User
Feb 14, 2016

I'd like to have the ability to manage heterogenous clouds so that, for example, AWS and Microsoft are protected with the same security patterns. It already does that, but I think they may have rolled it back recently. Also, it has great IDS/IPS built in, but I'd like a way to visualize the traffic. This way, there's more of an artistic view of security and the ability to ask question about the data. That would be really beneficial.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Dec 1, 2021
Which do you use and why?
See 1 answer
Janet Staver - PeerSpot reviewer
Tech Blogger
Dec 1, 2021
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and containers - all with a unified and comprehensive SaaS solution and without compromising performance. This solution also offers powerful protection, an all-in-one workload security option (which may help with eliminating the cost of deploying multiple point solutions), and flexible integration. It also has a good intrusion prevention feature that I like. And the solution is very secure. If patch management is important for your organization, this solution will definitely cater to your needs. The fact that it is based on the cloud is a huge selling point for Deep Security. One unique thing about it is that Deep Security has a “pay-for-what-you-use” pricing model, which is hard to come by. However, one thing I strongly dislike is that it does not support versions prior to Windows 7. I found the most valuable feature of Trend Micro Apex One to be its reporting. I can report back and provide information on an item’s quarantine status. I also like the management console and find it to be very useful. The dashboard is clear and helpful too; It displays what has been logged or still needs to be logged, it shows different malicious links that people have tried to access, reveals if someone was trying to connect something to the computer, and provides many other insights. Trend Micro Apex One has good flexibility, too. It is very easy to use and also easy to deploy. A big disappointment for me, though, is that Trend Micro Apex One consumes a lot of CPU time. To clarify, when scanning, the CPU usage stays too high. Also, the on-premise setup can be daunting. Moreover, the stability is not fantastic. There have been times where it has crippled several users’ machines, requiring the application to be uninstalled and then reinstalled in order to fix the issues. Conclusion: Overall both solutions are solid, but Trend Micro Deep Security takes the win for me. Its features were more aligned with what I needed.
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2021
2 out of 3 answers
IT Security Coordinator at a healthcare company with 10,001+ employees
Oct 26, 2021
I can't say one way or the other for sure, but, having experienced Trend Micro in the past from an endpoint perspective they have their own way of doing things. They certainly didn't catch everything that even basic a/v like SEP did and they had a very convoluted setup and system configuration. Not sure on how falcon compares but cost wise Trend would probably be the cheap option while Falcon would be more expensive but easier to work in/with.
Head of Global IT Security at Hansen Corporation Pty Ltd
Oct 26, 2021
Having previously run a penetration testing company, I can tell you that the general feedback I have from professional hackers is that CrowdStrike Falcon does make their job a lot more difficult.  The "traditional" players in the endpoint protection market e.g. Trend Micro, Symantec and McAfee they generally view as trivial to bypass.
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