2019-10-03T07:51:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 1
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What needs improvement with SonicWall Email Security?

Please share with the community what you think needs improvement with SonicWall Email Security.

What are its weaknesses? What would you like to see changed in a future version?

8
PeerSpot user
8 Answers
Remy Ma - PeerSpot reviewer
Network Security Services at ACE Managed Securty Services
Real User
Top 5
2022-11-21T07:48:32Z
Nov 21, 2022

As per user reports and feedback, SonicWall’s email security should tighten up spam filtering, release updates frequently, and needs to improve reporting. The issue comes because you’re getting the solution straight from the OEM. That puts direct performance pressure on your IT team, and the OEM is less invested in proving your experience after closing the sale.


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ArunKumar1 - PeerSpot reviewer
IT Administrator at a healthcare company with 51-200 employees
Real User
Top 5
2022-09-14T13:57:16Z
Sep 14, 2022

SonicWall Email Security could improve by making the file blocking and the release feature easier to use

Jefferson Monfardini - PeerSpot reviewer
IT Director at BRASP
Real User
Top 5
2021-12-21T13:05:00Z
Dec 21, 2021

The reporting needs improvement. I would like to see Spam Control and virus block features.

A.H.M. Amimul Ahsan - PeerSpot reviewer
Managing director at Avalon Technology Ltd
Real User
Top 10
2021-11-22T15:40:07Z
Nov 22, 2021

I'd like to see updates released more frequently and it would be helpful if the solution could catch ransomware more quickly than other OEMs. Those are the two main things that could be improved. Previously, we had an issue with a faulty appliance and had to wait over two weeks for a replacement. It really shouldn't take that long. For some reason, SonicWall hasn't developed a marketing strategy here in Bangladesh and they should work on that. People here know about Cisco and Barracuda and Dell, but SonicWall is far behind and I have to convince clients to try it.

YH
Founder at Oman Shipping Company
Real User
2020-01-29T08:35:00Z
Jan 29, 2020

A lot of spoofed emails are still coming to the end-user, so the configuration for this option needs to be improved. We had an issue where our logs stopped working. We contacted support and they were able to correct the problem. We created a list of rules used to approve email, but when the list hit a certain number of rules, all of the emails stopped coming in and we had to delete some rules. In the next release, we would like to see more intelligence in the spam filtering with an ability to examine suspicious links. We would like to see them tested using sandboxing.

it_user1258791 - PeerSpot reviewer
Consultant at ZAM Food Industry Pvt Ltd
Real User
2020-01-12T12:03:00Z
Jan 12, 2020

The cost is very high and should be improved. It should include additional monitoring tools to identify computers that are causing problems. We are using third-party tools for this but they should be embedded directly into the solution. Ideally, we would like to be able to monitor all of the client email activities inside our network. We would like to see more information on a dashboard about what is happening when it comes to spamming and malware. SolarWinds is one of the monitoring tools that we are using.

Find out what your peers are saying about SonicWall, Barracuda Networks, Cisco and others in Email Security. Updated: November 2022.
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SA
Network Administrator at N S PHARMACY SDN.BHD.
Real User
2019-10-28T06:33:00Z
Oct 28, 2019

The after-sale support needs improvement. They don't have representation in my country. It's always through email or remote connectivity that we work under. That is why I just had to drop the solution and look for something else. If they had the support I needed I would still be using them. They need well-trained partners in Nigeria. The solution could improve its edgeware and email security, manageability and remote connectivity.

it_user1143063 - PeerSpot reviewer
Presales Engineer at a tech services company with 11-50 employees
Reseller
2019-10-03T07:51:00Z
Oct 3, 2019

I think one improvement would be to add HTML recovery for scanning all attachments and links for malware and macros. It would be nice to add some features to block commands and the ability to open Office 365 products, even if it is just added as an extra feature. Overall, I'd advise adding some blocking unit. It is something I need in an update, but I don't see any solution for it in the email security features. They should add features for better control of blocking attachments, blocking macros, blocking contacts, etcetera. Features like this are very important. Contextual help features would be nice for those discovering the product. But attachment control for Office is important and should be the feature to focus on right now if they can deliver just one feature in the next release. Other than that, really I think the features are perfect, but attachment controls are so important it hurts the usability of the product.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 22, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
SA
Network Administrator at N S PHARMACY SDN.BHD.
Oct 28, 2019
We paid a licensing fee every two or three years. There are also additional costs associated with the solution.
it_user1258791 - PeerSpot reviewer
Consultant at ZAM Food Industry Pvt Ltd
Jan 12, 2020
We have a two-year license subscription and the price is very high.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 14, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
SA
Network Administrator at N S PHARMACY SDN.BHD.
Oct 28, 2019
We paid a licensing fee every two or three years. There are also additional costs associated with the solution.
it_user1258791 - PeerSpot reviewer
Consultant at ZAM Food Industry Pvt Ltd
Jan 12, 2020
We have a two-year license subscription and the price is very high.
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