We have built an Enterprise Chatbot Foundation Platform. We built a B2C Chatbot Solution for retailers users and HR chatbots for employee Self Service functions. These functions included: For the B2C chatbot: * The key objective was to bring down call center traffic with the chatbot * Weekly 25,000 unique users interact with bots every week * 78% of traffic rate Chatbot as 5-Stars * Delivering a delightful CX to end-users * Feedback and Recommendation captured * Product containers and accessories * Sales (coupons and discounts) * Order status and notification * Recipe related queries * Live agent feature * Order tracking number * Call back IVR integrations * CRM integrated curated offerings For the HR Self Service chatbot: * HR Chatbot hosted on SharePoint * Offers self-service chatbot * HR help and questions * Benefits and well-being * Health policies and claims * 30+ entities (20 sub-menus: visible) * Feedback (capture feedback) * Mood elevator (9 moods) * Service ticket creations * Huge impact during the Covid-19 pandemic * Addressed 5000+ requests * Covid-19 related FAQ and policies
We have built an Enterprise Chatbot Foundation Platform. We built a B2C Chatbot Solution for retailers users and HR chatbots for employee Self Service functions. These functions included: For the B2C chatbot: * The key objective was to bring down call center traffic with the chatbot * Weekly 25,000 unique users interact with bots every week * 78% of traffic rate Chatbot as 5-Stars * Delivering a delightful CX to end-users * Feedback and Recommendation captured * Product containers and accessories * Sales (coupons and discounts) * Order status and notification * Recipe related queries * Live agent feature * Order tracking number * Call back IVR integrations * CRM integrated curated offerings For the HR Self Service chatbot: * HR Chatbot hosted on SharePoint * Offers self-service chatbot * HR help and questions * Benefits and well-being * Health policies and claims * 30+ entities (20 sub-menus: visible) * Feedback (capture feedback) * Mood elevator (9 moods) * Service ticket creations * Huge impact during the Covid-19 pandemic * Addressed 5000+ requests * Covid-19 related FAQ and policies