2020-07-22T08:17:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 5

What is your experience regarding pricing and costs for CRITICALSTART?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

8
PeerSpot user
8 Answers
Justin Hadley - PeerSpot reviewer
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
Real User
Top 5
2020-12-29T10:56:00Z
Dec 29, 2020

The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it. There are SLAs within our contract regarding the different alert tiers. This was a big factor in our decision to go with this service. They are willing to stand behind their product and team, then put that in a contract. It is evident that they are doing the right thing for their clients. They have not missed any SLAs so far.

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BF
Cyber Security Manager at a energy/utilities company with 1,001-5,000 employees
Real User
2020-07-28T06:50:00Z
Jul 28, 2020

I think pricing is fair. They're fairly priced. I don't think that they're over. I don't think that they're undercutting other people. I think that they find that they do it at a value that is equal to what they do.

Preston Broesche - PeerSpot reviewer
Director of Information Technology at Kirby Corporation
Real User
2020-07-28T06:50:00Z
Jul 28, 2020

Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts. Licensing is always one of those things that you can have some degree of negotiation on. There are hard costs associated with the service because they're paying salaries. I always look for opportunities to improve from a pricing standpoint, but I've not been displeased, so far, with it.

DB
CISO at a hospitality company with 1,001-5,000 employees
Real User
2020-07-27T07:17:00Z
Jul 27, 2020

You get what you pay for.

Lynn Roth - PeerSpot reviewer
Director of IT at Solana
Real User
2020-07-26T08:19:00Z
Jul 26, 2020

The price was less than I would have expected.

DS
IT Manager at a manufacturing company with 51-200 employees
Real User
2020-07-26T08:19:00Z
Jul 26, 2020

It costs a lot for what we felt comfortable to spend. We just decided to bite the bullet because we have to do something as a requirement first, and we have to have all our areas covered. In terms of pricing, we probably got a good deal because we are part of a bigger organization now, so we got a discount. But in this case, I guess you get what you pay for. For security, there's a balance somewhere regarding how much money you can spend in relation to how much value it's generating every year. There must be some sort of guideline out there to say what the percentage of IT spending is acceptable. I think it really depends on each company. In my experience with CRITICALSTART, I think if you have the resources to use the service, go for it. Definitely, I think it's worth it.

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RyanCarter - PeerSpot reviewer
Vice President, Security at StackPath
Real User
2020-07-22T08:17:00Z
Jul 22, 2020

I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal. As far as using them to purchase software and other things that they don't necessarily manage for us, they seem to be pretty on-point with pricing. We've looked at them and put them up against Myriad or some others to see if we are getting good value, and they've always been pretty aggressive. In some cases, I feel they have been able to get us a bit more than another VAR would have been able to get us, because of the relationships they have. I feel pretty good about the value there. Our expectations have been met when it comes to their services being delivered on time, on budget, and on spec.

SF
Senior Director of IT Security at a financial services firm with 501-1,000 employees
Real User
2020-07-22T08:17:00Z
Jul 22, 2020

Their pricing was very competitive with other vendors. Their ability to be creative struck me as being very customer service friendly. Their creativity in pricing and working with the customer to achieve their financial restraint or goals was very creative. There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Dec 29, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 10 answers
RyanCarter - PeerSpot reviewer
Vice President, Security at StackPath
Jul 22, 2020
The challenges we were looking to address were mainly around making sure that my team wasn't overloaded with alerts and that we could tune out things we don't care about or that aren't important to us at that particular time. That was really what I was trying to accomplish, since I knew I wasn't going to be able to build out a team large enough to be 24 by seven.
SF
Senior Director of IT Security at a financial services firm with 501-1,000 employees
Jul 22, 2020
We were looking for a managed service provider who could handle our endpoint alerts as well as our SIEM alerts. We were looking to address alert reduction, better correlation, and reduction in head count that would ultimately lead to a more secure environment. We brought our own endpoint solution into the equation. We added a full functionality SIEM solution. There wasn't a whole lot of infrastructure.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Dec 29, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 8 answers
RyanCarter - PeerSpot reviewer
Vice President, Security at StackPath
Jul 22, 2020
I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal. As far as using them to purchase software and other things that they don't necessarily manage for us, they seem to be pretty on-point with pricing. We've looked at them and put them up against Myriad or some others to see if we are getting good value, and they've always been pretty aggressive. In some cases, I feel they have been able to get us a bit more than another VAR would have been able to get us, because of the relationships they have. I feel pretty good about the value there. Our expectations have been met when it comes to their services being delivered on time, on budget, and on spec.
SF
Senior Director of IT Security at a financial services firm with 501-1,000 employees
Jul 22, 2020
Their pricing was very competitive with other vendors. Their ability to be creative struck me as being very customer service friendly. Their creativity in pricing and working with the customer to achieve their financial restraint or goals was very creative. There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them.
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