Overall, the experience has been really good.
The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell.
In fact, the technical support provided is the best feature. These days you can get any hardware from multiple vendors. That said, what really matters is the support. For us, how frequently and how quickly we can get the support we need and how easy they are to work with is important. In a lot of cases, the support representative has to have good troubleshooting experience, and with Dell they do.
The initial setup is very easy.