VMware Carbon Black Cloud vs Zscaler Client Connector comparison

Broadcom and Zscaler are both solutions in the Endpoint Detection and Response (EDR) category. Broadcom is ranked #53 with an average rating of 6.0, while Zscaler is ranked #33 with an average rating of 8.7. Broadcom holds a 0.4% mindshare in EDR, compared to Zscaler’s 0.5% mindshare. Additionally, 93% of Broadcom users are willing to recommend the solution, compared to 100% of Zscaler users who would recommend it.

VMware Carbon Black Cloud

Read 19 VMware Carbon Black Cloud reviews

975 Views
575 Comparison Views

93% willing to recommend

Zscaler Client Connector

Read 5 Zscaler Client Connector reviews

571 Views
554 Comparison Views

100% willing to recommend

VMware Carbon Black Cloud

Zscaler Client Connector

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

VMware Carbon Black Cloud and Zscaler Client Connector are competitors in the cybersecurity and cloud security space. Zscaler Client Connector is considered superior due to robust security features, though VMware offers strong pricing and support.

Features: VMware Carbon Black Cloud offers advanced threat detection, behavior analysis, and endpoint protection. Zscaler Client Connector provides secure internet access, fast performance, and seamless integration with SaaS services.

Ease of Deployment and Customer Service: VMware Carbon Black Cloud features straightforward deployment with comprehensive customer support. Zscaler Client Connector’s cloud-based model simplifies deployment but boasts less personalized customer service.

Pricing and ROI: VMware Carbon Black Cloud is cost-effective with competitive pricing and significant ROI. Zscaler Client Connector, despite higher cost, offers a strong ROI for those needing robust cloud network security.

To learn more, read our detailed VMware Carbon Black Cloud vs. Zscaler Client Connector Report (Updated: December 2025).

Buyer's Guide

VMware Carbon Black Cloud vs. Zscaler Client Connector

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

VMware Carbon Black Cloud

Ranking in Endpoint Detection and Response (EDR)

53rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (9th)

Zscaler Client Connector

Ranking in Endpoint Detection and Response (EDR)

33rd

Average Rating

8.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of VMware Carbon Black Cloud is 0.4%, up from 0.2% compared to the previous year. The mindshare of Zscaler Client Connector is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
Zscaler Client Connector	0.5%
VMware Carbon Black Cloud	0.4%
Other	99.1%

Endpoint Detection and Response (EDR)

Featured Reviews

reviewer2771742

Sec consultant at a tech services company with 5,001-10,000 employees

Has supported consistent deployment across departments but needs better OS compatibility and detection performance

I am not really looking for a new solution, actually, I was preparing for an interview and wanted to have a comparison between both tools. I have not worked with any of these products before, but we had a training demonstration yesterday with Dynatrace, and I have investigated the Wiz solution better. In terms of experience, it will be my first time with CDR. I am working with something for EDR, specifically, we have an EDR, it's VMware Carbon Black Cloud. They have a hybrid environment, both on-prem and cloud. I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that. The review rating for VMware Carbon Black Cloud is 6 out of 10.

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Dimitrios Arvanitakis

IT Support Admin at Kuehne+Nagel

Client activity has been monitored efficiently through in-depth log analysis and traffic filtering

I use the Zscaler speed test, and it is very nice. We use some logs from Zscaler Client Connector to collect data and see what is happening, such as if there is an interruption or something. There is a specific tunnel version that we have to use because, depending on the internet provider, some of them have lower speed, so we have some issues. This is because of the provider, not from Zscaler. We use Office 365 services and Office applications, and because some connections are slow and they do not have full coverage from the internet provider, we have some issues. If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down. This may be because they put some policy. Of course, if you use Office 365 services such as Outlook, the minimum bandwidth is 5 megabits and more, so this causes issues if the users do not have a good remote connection. This depends on the companies and the users, so they need to fix it. This is not from us or our company. It is very useful, and the logs are very helpful. When we go to logs, we understand what is happening.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is its ability to seek out abnormal activity and to create alerts."

"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."

"The most valuable features are the threat-hunting and the batch console."

"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts."

"Threat hunting is the most valuable feature of VMware Carbon Black Cloud."

"Probably the most valuable feature of CB Response is its ability to isolate a host and take it off the network, so it's not spreading anything. We have two security operations centers around the globe. When an SOC analyst sees something on an endpoint, they can use Carbon Black Response to isolate that host from the customer's environment and prevent any kind of lateral spread."

"We also took full advantage of its incident response reporting capabilities to act as a “black box” for our infrastructure around strings of suspicious activity. The reporting and incident response capabilities were incredibly helpful during active security concerns."

"For setup, the server can be given to you as a VM image and with minimal configuration needed."

More VMware Carbon Black Cloud pros

"Zscaler Client Connector is quite scalable, and I would rate its scalability as nine or ten out of ten."

"The real-time analytics feature in Zscaler Client Connector is another valuable feature called Digital Experience, or ZDX, which can easily identify the root cause of issues accessing public or internal resources and provide good analysis so relevant teams can quickly resolve them, making it a very good tool that helps customers."

"The best features of Zscaler Client Connector are that it gives the client a much more transparent experience, as they don't have to worry about connecting to a VPN."

"It is very important to see what is happening between the user and the applications that we have, and to filter the traffic from outbound traffic and inside traffic."

"The solution operates in the background seamlessly without the user noticing."

"It is very useful, and the logs are very helpful; when we go to logs, we understand what is happening."

"It is very important to see what is happening between the user and the applications that we have, and to filter the traffic from outbound traffic and inside traffic."

"I'd rate the solution nine out of ten."

More Zscaler Client Connector pros

Cons

"It's not simple."

"The threat intelligence feed could use some fine tweaking."

"I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version, so we couldn't actually update since it's a security tool, and it does not allow us to update."

"One area for improvement is the maturity of its vulnerability features."

"They have different products, but if we wanted to take their protection and their EPR, then we would need to have two agents"

"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."

"The cloud console has a lot of bugs and issues in the analysis part."

"There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that."

More VMware Carbon Black Cloud cons

"Zscaler Client Connector is not low in cost; it is definitely on the higher side."

"The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects."

"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."

"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."

"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."

"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."

More Zscaler Client Connector cons

Pricing and Cost Advice

"Pricing for this solution could be made lower."

"We had no issues purchasing through our preferred reseller and were able to get a fair price even when not purchasing direct. Carbon Black Enterprise Response didn’t break the bank, though adding on the matching antivirus and anti-malware components of the Protect product was more than we could afford, even with some discounting. Cb Response is really designed to complement Carbon Black’s Defense product. While Response can be used on its own, coupling with Defense seems like the best strategy if you can afford the price tag."

"You need to pay for the licensing of the product. The pricing is costly."

"The solution is very inexpensive so there is great cost savings to using it."

"Purchase Professional Services up front as part of the implementation package, then renew hours annually to ensure you have adequate support for upgrades and enhancements. Overbuy by at least 10% to account for infrastructure growth."

"VMware Carbon Black Cloud is an expensive solution."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Real Estate/Law Firm

University

Manufacturing Company

24%

Government

14%

Insurance Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	8

No data available

Questions from the Community

What to choose: an endpoint antivirus, an EDR solution or both?

I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...

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What's the difference between Carbon Black CB Response and Carbon Black CB Defense?

Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...

See all answers

What needs improvement with Carbon Black CB Response?

I see room for improvement as I remember some problems on compatibility with some operating systems; I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon...

See all answers

What is your experience regarding pricing and costs for Zscaler Client Connector?

Zscaler Client Connector is notably costly, with pricing rated at five out of ten in terms of affordability, reflecting the premium pricing of the solution.

See all answers

What needs improvement with Zscaler Client Connector?

Zscaler continues to strengthen the Zscaler Client Connector by introducing new features and expanding the platform’s capabilities. Their roadmap is mature, and in many areas they are ahead of comp...

See all answers

What is your primary use case for Zscaler Client Connector?

I’m not working directly for Zscaler; I work with a partner organization as a Systems Integrator. Our work is not limited to Zscaler—we support multiple security and networking products. This inclu...

See all answers

Comparisons

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Compared 10% of the time

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Compared 7% of the time

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Compared 24% of the time

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Compared 14% of the time

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Compared 12% of the time

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Compared 8% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

VMware Carbon Black Cloud

January 2026

Download VMware Carbon Black Cloud product report

Buyer's Guide

Zscaler Client Connector

January 2026

Download Zscaler Client Connector product report

Also Known As

Carbon Black CB Response

No data available

Overview

Fortify Endpoint and Workload Protection

Legacy approaches fall short as cybercriminals update tactics and obscure their actions. Get advanced cybersecurity fueled by behavioral analytics to spot minor fluctuations and adapt in response.

Recognize New Threats

Analyze attackers’ behavior patterns to detect and stop never-before-seen attacks with continuous endpoint activity data monitoring. Don’t get stuck analyzing only what’s worked in the past.

Simplify Your Security Stack

Streamline the response to potential incidents with a unified endpoint agent and console. Minimize downtime responding to incidents and return critical CPU cycles back to the business.

Broadcom

Zscaler Client Connector enhances network security by providing seamless access to applications, ensuring a safe and efficient digital experience. It is designed for businesses needing comprehensive protection and optimized resource access within a unified platform.

Organizations deploy Zscaler Client Connector to securely connect users to applications while maintaining robust data protection standards. It eliminates the need for traditional gateways by offering direct-to-cloud security, which enhances performance and reduces complexity. This solution is ideal for remote work environments where secure and efficient application access is required. It simplifies IT infrastructures, allowing businesses to scale without compromising security.

What are the key features of Zscaler Client Connector?

Zero Trust Access: Provides secure connectivity by validating user identities and context.
Cloud Firewall: Ensures robust protection by inspecting all traffic for potential threats.
Bandwidth Control: Manages network resources to optimize application performance.
Seamless User Experience: Integrates smoothly into existing environments with minimal disruption.
Comprehensive Visibility: Offers detailed analytics and reporting for informed decision-making.

What are the benefits users should expect?

Improved Security Posture: Strengthens defenses against cyber threats with advanced protocols.
Cost Efficiency: Reduces operational costs by streamlining IT management and reducing hardware dependencies.
Scalability: Easily adapts to organizational growth or changes in IT requirements.
Enhanced Productivity: Increases workflow efficiency by ensuring secure and rapid access to necessary applications.
Reduced Latency: Direct-to-cloud connectivity minimizes lag and improves user experience.

Zscaler Client Connector is widely adopted across industries such as finance, healthcare, and retail, where secure data transmission and compliance are critical. In finance, it supports secure transactions and data protection. For healthcare, it ensures HIPAA compliance, and in retail, it simplifies secure customer-facing services. Each industry benefits from tailored implementations that address specific security and connectivity challenges.

Zscaler

Sample Customers

ALLETE belk

Information Not Available

Buyer's Guide

VMware Carbon Black Cloud vs. Zscaler Client Connector

December 2025

Free Report: VMware Carbon Black Cloud vs. Zscaler Client Connector

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