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VMware Carbon Black Cloud vs Zscaler Client Connector comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

VMware Carbon Black Cloud
Ranking in Endpoint Detection and Response (EDR)
42nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
Security Incident Response (10th)
Zscaler Client Connector
Ranking in Endpoint Detection and Response (EDR)
51st
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of VMware Carbon Black Cloud is 0.2%, up from 0.2% compared to the previous year. The mindshare of Zscaler Client Connector is 0.3%. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
VMware Carbon Black Cloud0.2%
Zscaler Client Connector0.3%
Other99.5%
Endpoint Detection and Response (EDR)
 

Featured Reviews

Tom Kar - PeerSpot reviewer
Shows promise for endpoint detection and response, with room for improvement in complexity and pricing
VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network. When a machine is quarantined, it cannot communicate with any other machines on the network except for the Carbon Black Cloud server. This allows you to investigate the machine without the risk of malware escaping to the network. Carbon Black Cloud's server can communicate with the quarantined machine through DNS and VSCP. This allows you to collect data from the machine, such as system logs, process activity, and registry changes. This data can be used to investigate the infection and determine the next steps. CrowdStrike and Cybereason are also popular EDR solutions. They offer similar features to VMware Carbon Black Cloud but may have different strengths and weaknesses. It is important to evaluate all of your options before choosing an EDR solution. Additionally, it is complex to use, and the pricing should be improved.
Carlos Snel - PeerSpot reviewer
Allows our IT department to easily analyze any connection issues
There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available. Additionally, more data centers are required globally to reduce latency, especially in areas like South America and Africa, though this does not directly relate to the Client Connector.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the threat-hunting and the batch console."
"Carbon Black insures the probability that any ransomware will be stopped before spreading."
"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."
"They're highly stable in comparison with other solutions I have."
"For setup, the server can be given to you as a VM image and with minimal configuration needed."
"Threat hunting is the most valuable feature of VMware Carbon Black Cloud."
"​The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."
"The ability to quickly isolate a system from the network, while still being able to perform some forensics and mitigation work remotely, was of great value to us since we had many mobile and distributed systems."
"Zscaler Client Connector is quite scalable, and I would rate its scalability as nine or ten out of ten."
"I'd rate the solution nine out of ten."
"The solution operates in the background seamlessly without the user noticing."
"The best features of Zscaler Client Connector are that it gives the client a much more transparent experience, as they don't have to worry about connecting to a VPN."
 

Cons

"It's not simple."
"One area for improvement is the maturity of its vulnerability features."
"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."
"We are subscribed to FS-ISAC threat indicator, but have been unsuccessful in adding it to our alliance feeds."
"The dashboard should be more user-friendly."
"Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East."
"They have different products, but if we wanted to take their protection and their EPR, then we would need to have two agents"
"The solution can only handle about 500 bans or blocks."
"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."
"The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects."
"There is a hard learning curve for Zscaler Client Connector; their support isn't the greatest all the time."
"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."
 

Pricing and Cost Advice

"Purchase Professional Services up front as part of the implementation package, then renew hours annually to ensure you have adequate support for upgrades and enhancements. Overbuy by at least 10% to account for infrastructure growth."
"Pricing for this solution could be made lower."
"You need to pay for the licensing of the product. The pricing is costly."
"We had no issues purchasing through our preferred reseller and were able to get a fair price even when not purchasing direct. Carbon Black Enterprise Response didn’t break the bank, though adding on the matching antivirus and anti-malware components of the Protect product was more than we could afford, even with some discounting. Cb Response is really designed to complement Carbon Black’s Defense product. While Response can be used on its own, coupling with Defense seems like the best strategy if you can afford the price tag."
"VMware Carbon Black Cloud is an expensive solution."
"The solution is very inexpensive so there is great cost savings to using it."
Information not available
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Top Industries

By visitors reading reviews
Healthcare Company
9%
Financial Services Firm
9%
Computer Software Company
9%
Real Estate/Law Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise7
No data available
 

Questions from the Community

What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Response?
Threat hunting is the most valuable feature of VMware Carbon Black Cloud.
What is your experience regarding pricing and costs for Zscaler Client Connector?
Zscaler Client Connector is notably costly, with pricing rated at five out of ten in terms of affordability, reflecting the premium pricing of the solution.
What needs improvement with Zscaler Client Connector?
The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects. An enhancement to increase stability would be beneficial.
What is your primary use case for Zscaler Client Connector?
I use Zscaler Client Connector ( /products/zscaler-client-connector-reviews ) when working from home to access my work applications. It allows me to connect to the VPN, enabling access to internal ...
 

Also Known As

Carbon Black CB Response
No data available
 

Overview

 

Sample Customers

ALLETE belk
Information Not Available
Find out what your peers are saying about VMware Carbon Black Cloud vs. Zscaler Client Connector and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.