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Teamwork vs Zendesk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (20th)
Zendesk
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
61
Ranking in other categories
CRM Customer Engagement Centers (6th), CRM (17th), Help Desk Software (8th), IT Service Management (ITSM) (8th), Sales Force Automation (9th), Reporting (15th), Knowledge Management Software (5th), Community Platforms (2nd)
 

Mindshare comparison

Teamwork and Zendesk aren’t in the same category and serve different purposes. Teamwork is designed for Project Management Software and holds a mindshare of 1.2%, down 1.3% compared to last year.
Zendesk, on the other hand, focuses on CRM Customer Engagement Centers, holds 6.9% mindshare, down 7.7% since last year.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Teamwork1.2%
monday.com for Enterprise8.1%
Jira7.7%
Other83.0%
Project Management Software
CRM Customer Engagement Centers Market Share Distribution
ProductMarket Share (%)
Zendesk6.9%
Microsoft Dynamics CRM19.1%
Salesforce Service Cloud13.7%
Other60.3%
CRM Customer Engagement Centers
 

Featured Reviews

Ryan Beckstead - PeerSpot reviewer
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…
JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The stability has been very good."
"Zendesk has been invaluable in automating communications such as email and phone calls."
"It's a very stable tool, very powerful."
"We rarely had issues with Zendesk."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."
"Zendesk Support has a lot of good APIs."
 

Cons

"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"Report generation is still slightly tricky and not very customizable as per my inquiries."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The dashboard could be better."
"It needs to improve in terms of its flexibility, price, and installation."
"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
 

Pricing and Cost Advice

"We negotiate on pricing since we are a long-term user."
"My company makes annual payments towards the licensing costs of the solution."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"From what I hear, Zendesk's pricing is a little expensive."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"The price is very competitive."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
22%
Manufacturing Company
7%
Educational Organization
6%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise11
 

Questions from the Community

What do you like most about Teamwork Projects?
Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
What needs improvement with Teamwork Projects?
The product is expensive. It needs to have a more robust and customizable calendar.
What is your primary use case for Teamwork Projects?
We use the product to design online courses. It also helps us with media production and marketing.
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
What needs improvement with Zendesk Support?
I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.
 

Comparisons

 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Atlassian, monday.com, Microsoft and others in Project Management Software. Updated: September 2025.
867,676 professionals have used our research since 2012.