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Targit Decision Suite vs Zendesk comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Targit Decision Suite
Ranking in Reporting
34th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Embedded BI (24th)
Zendesk
Ranking in Reporting
7th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
70
Ranking in other categories
CRM Customer Engagement Centers (2nd), CRM (5th), Help Desk Software (3rd), IT Service Management (ITSM) (3rd), Knowledge Management Software (3rd), AI Customer Support (9th), AI IT Support (4th)
 

Mindshare comparison

As of October 2026, in the Reporting category, the mindshare of Targit Decision Suite is 1.2%, up from 0.6% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
Zendesk1.5%
Targit Decision Suite1.2%
Other97.3%
Reporting
 

Featured Reviews

it_user289458 - PeerSpot reviewer
Data Science Intern at a tech vendor with 5,001-10,000 employees
I can now create more meaningful charts--radar, donut, pareto, scatter, range, point, boxplot, etc., but it doesn't support Linux or commodity hardware.
* The tool is very easy to use, we got on-premise training from Panorama, within days we were proficient enough to play with the tool. * The customer service is very responsive, they answered our queries. * I saw lot of people complaining about the lack of community forum, but they do have a forum which is quite active. * The tool is extremely easy to use, with a click you can import data and create the visualizations. * The things I like most is it supports variety of charts, I was quite bored with my previous BI tool which mostly supported bar, line and pie charts. I can now create more meaningful charts radar, donut, pareto, scatter, range, point, boxplot, etc.
AmandaSanchez - PeerSpot reviewer
Consultant and Startup Founder at AimHi Enterprises
Macros and automation have streamlined workflows and reduced manual effort across support teams
The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is extremely easy to use, with a click you can import data and create the visualizations."
"We tried to find a solution better and cheaper than Zendesk locally and we have not found any solution so complete and flexible as Zendesk."
"The most valuable feature was its simplicity as it was made easy to use."
"To be honest with you, I thought Zendesk was a very good product."
"This feature allowed our team organize and assign certain members to a particular group."
"It's very great for tracking your customer service activities, building reports, and gaining satisfaction from responses."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The initial setup was incredibly simple: choose your integration method, set up your fields and workflow, and it’s running."
"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."
 

Cons

"No support for Linux or commodity hardware. Limited support for big data analytics."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."
"I do not have any specific examples for ROI because I was not paying for this application."
"For smaller environments, some type of tutorial or walkthrough would be helpful for first time users."
"It could use better analytics for trend tracking as well as the ability to tie the customer support and sales items together."
"Support is not great. Their support is that specific support you get from a big American tech company."
"My one negative critique would be the user interface. It's pretty busy and isn't the most user friendly; at times it is hard to navigate through or understand where you're at."
 

Pricing and Cost Advice

Information not available
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
"From what I hear, Zendesk's pricing is a little expensive."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"The price is very competitive."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
11%
Construction Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise22
Large Enterprise12
 

Questions from the Community

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What is your experience regarding pricing and costs for Zendesk Support?
My experience with pricing, setup cost, and licensing for Zendesk shows that pricing is really affordable compared to other customer management software. The setup is pretty simple as well, but if ...
What needs improvement with Zendesk Support?
Regarding my main use case for Zendesk, it is really easy to use, but one of the cons I have with it is that it takes some time to load information. Most of the time, if a particular candidate has ...
What is your primary use case for Zendesk Support?
On a day-to-day basis, I use Zendesk to track, manage, and work on my cases. I also use it to upload information securely, and this is not only limited to documents but also to images and reports. ...
 

Also Known As

Targit BI Suite
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Platon, bubobubo, JetReports, Radley
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Microsoft, Salesforce, Plotly and others in Reporting. Updated: October 2026.
917,433 professionals have used our research since 2012.