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Splunk Security Essentials vs xMatters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Security Essentials
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.6
Reviews Sentiment
4.8
Number of Reviews
6
Ranking in other categories
Data Visualization (14th), Security Incident Response (10th)
xMatters
Ranking in IT Alerting and Incident Management
13th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Security Essentials is 1.8%, up from 0.4% compared to the previous year. The mindshare of xMatters is 4.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
xMatters4.4%
Splunk Security Essentials1.8%
Other93.8%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2836941 - PeerSpot reviewer
Assistant Manager at a tech services company with 1-10 employees
Centralized monitoring has given our SOC real-time visibility into security and application activity
When I first implemented Splunk Security Essentials in this environment, it took a week for each log source to onboard and to create use cases and implement the data model, CIM, etc., for production readiness. Training is mandatory, and we need at least the Splunk Security Essentials User certification because it is a very critical resource in the organization, as we are handling security logs. In my organization, Splunk Security Essentials is used not only by the SOC but also for monitoring logs across different teams, as it is important for handling both security and application logs, given its capability to manage unstructured logs. Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations.
Dean-Robinson - PeerSpot reviewer
Sr. Developer at a media company with 10,001+ employees
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk Security Essentials has impacted my organization in that we have been getting the results that we wanted."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
"They have a good catalog of plans to use to resist the attacks."
"Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations."
"The UI: It is easily navigable."
"Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace."
"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."
"It brought efficiency in terms of how quickly we resolve matters and how quickly we can get in touch with the person who is actually on-call."
"The integration possibilities that xMatters offers are very good, with a lot of integrations built within the applications that are just plug and play, which is massively beneficial for us."
"After implementing the solution and updating the groups/on-call list we have seen a huge volume of increase in the Time of React, which helps us to alert the right resources within a fraction of seconds (after the alert is generated) and allows for quick notification and a faster restoration process."
"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."
"The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature."
 

Cons

"They could add more AI content or AI and machine learning."
"It takes a lot of time to install Splunk Security Essentials. It's not very difficult, but it requires time."
"The reporting feature needs to be more user-friendly."
"If I could change one thing about Splunk Security Essentials, it would be pricing. I believe they are still very costly as compared to the competition."
"The price could be improved."
"The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches."
"The reporting functionality could be improved, as it can be somewhat restrictive sometimes."
"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."
"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."
"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."
"​Integrations seem to be the most difficult part. Once setup though, they work well.​"
"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options."
"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."
"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."
 

Pricing and Cost Advice

Information not available
"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​"
"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."
"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."
"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."
"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."
"The features they provide, versus the cost, are pretty good."
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Top Industries

By visitors reading reviews
Construction Company
18%
Comms Service Provider
11%
Financial Services Firm
11%
Healthcare Company
8%
Financial Services Firm
11%
Construction Company
10%
Performing Arts
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
What needs improvement with Splunk Security Essentials?
The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches. Additionally, ...
What is your primary use case for Splunk Security Essentials?
My main use case for Splunk Security Essentials is for Enterprise Security, specifically the ES app. Splunk Security Essentials is my primary tool for threat detection and monitoring because as a S...
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Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

Information Not Available
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Splunk Security Essentials vs. xMatters and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.