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Splunk Security Essentials vs xMatters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Security Essentials
Ranking in IT Alerting and Incident Management
17th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
5
Ranking in other categories
Data Visualization (17th), Security Incident Response (11th)
xMatters
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Security Essentials is 1.6%, up from 0.2% compared to the previous year. The mindshare of xMatters is 5.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
xMatters5.5%
Splunk Security Essentials1.6%
Other92.9%
IT Alerting and Incident Management
 

Featured Reviews

BM
Information Security Architect at UMMS
Offers a wide range of advanced detection capabilities for identifying suspicious activities
We already talked about Enterprise Security on May 28th.I'm using Splunk Enterprise. We do use SOAR Mission Control, but not AppDynamics or Phantom. We have another freemium app for infrastructure monitoring called ITSI, IT Essentials Work. We also have the ITSI module for virtualization. I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content.
reviewer1855452 - PeerSpot reviewer
Infrastructure Analyst at a financial services firm with 10,001+ employees
Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it
They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They have a good catalog of plans to use to resist the attacks."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"Splunk Security Essentials has impacted my organization in that we have been getting the results that we wanted."
"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."
"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""
"​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."
"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."
"Since we implemented xMatters, getting someone working on the call has gone from 30 to 35 minutes to about five minutes, which has made a massive impact on our organization."
"Automation of our incident notification process has increased our capability to respond."
"It has been easy to use and very reliable."
 

Cons

"They could add more AI content or AI and machine learning."
"The price could be improved."
"The reporting feature needs to be more user-friendly."
"If I could change one thing about Splunk Security Essentials, it would be pricing. I believe they are still very costly as compared to the competition."
"They could make the product more customizable."
"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."
"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow."
"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."
"​Integrations seem to be the most difficult part. Once setup though, they work well.​"
"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."
"I would like xMatters to provide users with the capability of administering it on their own."
"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."
 

Pricing and Cost Advice

Information not available
"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."
"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."
"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."
"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."
"​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​"
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"If you are willing to pay for the licensing of it, it is able to scale out.​"
"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."
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Top Industries

By visitors reading reviews
Construction Company
21%
Comms Service Provider
9%
Marketing Services Firm
9%
Financial Services Firm
9%
Financial Services Firm
13%
Performing Arts
11%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
What needs improvement with Splunk Security Essentials?
I have not used Splunk Security Essentials' customizable dashboards. I have not taken advantage of the pre-built security use cases in Splunk.
What is your primary use case for Splunk Security Essentials?
We use Splunk Security Essentials. We have projects, though not many projects per year. The solution is used to resist cyber attacks. They have a good catalog of plans to use to resist the attacks.
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Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

Information Not Available
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Splunk Security Essentials vs. xMatters and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.