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Softline eCommerce Solution vs Spryker Systems comparison

Softline and Spryker Systems are both solutions in the eCommerce Platforms category. Softline is ranked #29, while Spryker Systems is ranked #11 with an average rating of 8.0. Additionally, 100% of Softline users are willing to recommend the solution, compared to 100% of Spryker Systems users who would recommend it.
Softline eCommerce Solution
Read 7 Softline eCommerce Solution reviews
  • 151 Views
  • 151 Comparison Views
100% willing to recommend
Spryker Systems
Read 1 Spryker Systems review
  • 247 Views
  • 67 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Softline eCommerce Solution and Spryker Systems based on real PeerSpot user reviews.

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To learn more, read our detailed eCommerce Platforms Report (Updated: July 2025).
Buyer's Guide
eCommerce Platforms
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Softline eCommerce Solution
Ranking in eCommerce Platforms
29th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Spryker Systems
Ranking in eCommerce Platforms
11th
Average Rating
8.0
Reviews Sentiment
5.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AF
They tailor the design as per our needs and take care of sales tax in all the countries
Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.
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Iyas Hamadet - PeerSpot reviewer
Offers a huge coverage of features that are needed for marketplace businesses
Spryker, even with its native features, often requires some development and configuration into the code, which is not straightforward in the beginning. The framework approach assumes you might not need to develop. In reality, native features sometimes need development. An improvement could be in reducing the amount of initial development work required even when native features are used.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."
"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."
"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."
"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."
"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."
"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."
"The technology is very simple to use."
"The platform's composability is valuable as it provides a variety of extensions to interface with other solutions."
 

Cons

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."
"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."
"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."
"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."
"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."
"The work done by the legal team is an area that can be improved."
"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."
"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."
"Spryker, even with its native features, often requires some development and configuration into the code, which is not straightforward in the beginning."
 

Pricing and Cost Advice

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."
"Softline eCommerce has helped to increase our eCommerce sales."
"We are satisfied with their prices at the moment."
"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."
"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."
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Company Size

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Midsize Enterprise
Small Business
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Questions from the Community

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What needs improvement with Spryker Systems?
Spryker, even with its native features, often requires some development and configuration into the code, which is not straightforward in the beginning. The framework approach assumes you might not ...
See all answers
What is your primary use case for Spryker Systems?
Our primary use cases for Spryker are within a B2C marketplace setting. It enhances digital commerce operations and provides a composable solution for activating or disabling features as needed.
See all answers
What advice do you have for others considering Spryker Systems?
Overall, I would rate the solution an eight on a scale from one to ten.
See all answers
 

Comparisons

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Adobe Commerce vs Spryker Systems Logo
Adobe Commerce vs Spryker Systems
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Product Reports

Buyer's Guide
Softline eCommerce Solution
July 2025
Softline eCommerce Solution reportDownload Softline eCommerce Solution product report
Buyer's Guide
eCommerce Platforms
July 2025
Spryker Systems reportDownload Spryker Systems product report
 

Also Known As

No data available
Spryker Cloud Commerce OS
 

Overview

Softline Ecommerce is a part of Softline Group, a leading global IT company. 

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America. 

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Spryker Systems is a platform helping businesses build scalable e-commerce solutions tailored to unique requirements, supporting complex digital commerce landscapes.

Designed for flexibility, Spryker Systems enables enterprises to effortlessly create customized e-commerce applications. The platform is recognized for its modular architecture, enhancing agility in deploying digital strategies. Companies benefit from its adaptability, efficiently aligning with evolving market demands and innovative business models. Users appreciate its comprehensive range of APIs that foster seamless integrations, crucial for maintaining competitive advantages in a fast-paced environment. Furthermore, its headless commerce approach allows developers to construct distinct front-end experiences, meeting consumer expectations effectively.

What are the most important features of Spryker Systems?

  • Modular Architecture: Facilitates precise customization for efficient development.
  • Headless Commerce: Offers flexibility in front-end design for unique customer interfaces.
  • Scalability: Supports growth, managing high traffic and transaction volumes seamlessly.
  • API-First Approach: Ensures simple integration with existing systems and services.

Where should users look for ROI in Spryker Systems reviews?

  • Improved Time-to-Market: Accelerates the launch of digital services due to flexible development.
  • Enhanced Customer Experience: Offers personalized shopping experiences for end-users.
  • Cost Efficiency: Reduces long-term expenses through highly adaptable architecture.
  • Future-Proofing: Easily adjusts to new technologies and market trends.

Across industries like retail and manufacturing, Spryker Systems empowers businesses to implement relevant commerce solutions. Retailers leverage its robust framework to provide tailored online experiences, while manufacturers capitalize on its scalability for B2B and B2C solutions. Its industry-specific templates speed up deployment, very useful in fast-changing markets, facilitating swift adjustments without overhauling systems. These attributes make Spryker Systems ideal for enterprises seeking versatile and efficient e-commerce platforms.

Spryker Systems
 

Sample Customers

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.
Information Not Available
Buyer's Guide
eCommerce Platforms
July 2025
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